Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

March 20, 2020

I used this app in my last store. Because of all the great info it collects, it was the very first app I installed on my current store - www.LilisHomeBoutique.com. I highly recommend this app.

Lili's Home Boutique
United States
8 months using the app
Lucky Orange LLC replied March 20, 2020

We are honored to be the first app installed on your website. Hearing that we are able to provide you relevant information to help you store is something we take great pride in. Appreciate the recommendation!

Cheers- Justin from Lucky Orange

September 1, 2023

One word. Amazing app

FitDreamLand
United States
8 months using the app
Lucky Orange LLC replied September 27, 2023

Two words: THANK YOU! We appreciate your review, and we are grateful for sharing that Lucky Orange love. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks again, and we're here if you need any assistance!

Cheers - Emilia from Lucky Orange

May 17, 2023

Very thorough and useful insights on how visitors navigate our website. Huge time-saver - I highly recommend this app and all its amazing features!

ThrillSeeker Gear
Canada
8 months using the app
Lucky Orange LLC replied June 2, 2023

Thank you for your review and recommendation! Visitor behavior can make all the difference in improving your website. Plus time is valuable, especially when you're growing a business. We love to help you save time and grow sales! Thanks again and happy tracking!

Cheers - Emilia from Lucky Orange

March 13, 2020

Great app. Really useful insights. We presumed we designed a super simple site: apparently not. Lucky Orange provided us with some great insights that we are implementing to continue our growth. Highly recommend!

My Cold Therapy
United States
8 months using the app
Lucky Orange LLC replied March 17, 2020

It’s great to hear that Lucky Orange insights made a difference in growing your website and helped you see your simple site design from your customers’ perspective. We use customer insight to improve our own website and love to know that it’s helped your website too! As you continue to use Lucky Orange, I’m here to help if you have any more questions.

Cheers - Justin from Lucky Orange

September 26, 2023

Lucky Orange is great; the more you use it, the easier it is and its really simple to understand, yet powerful. It tells you so much and helps in different ways, all displayed with clarity. Ive reached out for some info via the App and i was responded to very quickly and was a real personable service. Recommend for sure..

Pure Grip
United Kingdom
8 months using the app
Lucky Orange LLC replied September 28, 2023

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Emilia from Lucky Orange

June 12, 2017

Definitely my favourite app on shopify. So helpful!! Provides a tonne of insights for shop owners and it's interesting to compare Shopify, Google Analytics and Lucky Orange stats! Can be some noticeable variations based on the way they capture info. I probably trust Lucky Orange the most out of the three since they're not trying to sell themselves in tandem with their service. The only thing I'd ask for is a more attractive contact/away form. Atm it's grey and very basic looking. Would be great to be able to customise the look to match the site. Everything otherwise is A++++! Great work guys!

Outside The Bubble
Australia
8 months using the app
November 15, 2016

Brilliant app for tracking how people interact with your website

Bon Tampons
New Zealand
8 months using the app
July 29, 2018

Great. Tracks everything, affordable pricing, provides valuable insight, very helpful support team.

100% recommended.

1milbrand
United States
8 months using the app
Edited February 10, 2021

By far the best replay app I've used so far, able to show/view java apps on the site I wasn't able to view with other programs. The live chat is also very handy, the UI is very easy and detailed, thank you.

Pairidaeza Health Ltd
United Kingdom
8 months using the app
Lucky Orange LLC replied February 15, 2021

We love when our customers walk away saying, “by far the best replay app I've used so far!” Hearing from our customers on how they have been to use Lucky Orange to optimize their stores is extremely beneficial and motivating to our team. We’re so glad you’ve been able to use so many features of Lucky Orange, from our session replay to live chat. We wish you continued success and don't hesitate to reach out should we be able to help you in any way!

Cheers - Kelsey from Lucky Orange

March 24, 2019

If you are on the fence about which reporting app to leverage for your CRO efforts, try Lucky Orange. It's on the low end for price considering what you get for $10 and in the 7 day free trial you start with, you can gather TONS of data. by the time your free week is up, you won't want to give it up. Great app guys!

Outdoor Tactical Tech
United States
8 months using the app