Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

April 18, 2021

Lucky Orange is really good. It gives me insights into what's going on my site. Same like a security camera, :) captures every single detail. Am satisfied, I recommend

JASPER
Germany
6 months using the app
Lucky Orange LLC replied April 21, 2021

Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store. We’re glad to hear that you’ve been having such a great experience with session recordings, and don't hesitate to reach out with any questions. Happy tracking!

Cheers - Jordan from Lucky Orange

November 1, 2023

It's a really cool app. It makes it easier for me to have an overview over my customers, see where they leave my website and improve it accordingly.

demiph.com
United States
6 months using the app
Lucky Orange LLC replied November 10, 2023

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for sharing the Lucky Orange love! We’re here if you need anything else.

Cheers - Emilia from Lucky Orange

March 8, 2023

Just started to use the app. It is very easy to install and overall I find this app very insightful. I scheduled one to one with Emilia. She was great at answering all my questions and also provided me with documentations.

QuiQuattro
United States
6 months using the app
Lucky Orange LLC replied March 8, 2023

Thrilled to hear that you had a great experience on your demo call with Emilia! I'll pass your kind words along. We're here if you need anything else!

Cheers - Bradley from Lucky Orange

October 21, 2016

Great app, love being to see customer recordings and just starting to play around with the chat feature

Heyday Footwear
United States
6 months using the app
July 1, 2018

This is a Great app...The chat function increased my sales right from the start.

Running Crow
India
6 months using the app
September 29, 2023

Very easy to use, and gives loads of information about how users are interacting with the website. I especially like the video recordings, they really help you work out where people are dropping off :)

MrInappropriate
United Kingdom
6 months using the app
Lucky Orange LLC replied October 16, 2023

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!

Cheers - Justin from Lucky Orange

April 23, 2020

Very good app works well and good support, helped out with any queries and responded quickly to any issues we raised.

Stove Supermarket
United Kingdom
6 months using the app
Lucky Orange LLC replied April 23, 2020

Thank you so much for this five-star star review! We strive to provide customers with a great product and great support. Being able to use Lucky Orange insights into visitor behavior is invaluable to improving your website. We’re happy to be part of your journey and wish you continued success. Happy tracking!

Cheers - Justin from Lucky Orange

October 5, 2022

I wanted to know how customers were using our website and why our visitors were high but our conversion rate was low. Lucky Orange has a really cool feature where you can watch a screen recording of how customers are interacting with your website. It has been so helpful when trying to determine what we need to do to increase our conversions!

Browns Kitchen
United States
6 months using the app
Lucky Orange LLC replied October 6, 2022

Thank you for the five-star review! Using sessions to understand visitor behavior on your site is a great way to discover what to fix to increase your conversion rate. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

Edited December 21, 2018

this is the best app best app in shopify app. This helps us to read the customers mind by seeing there recordings

Koala Stick
India
6 months using the app
July 1, 2017

Brilliant gives me so many insights to what my visitors do. Thanks, guys.

Save A Dollar Oz
Australia
6 months using the app