Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

April 16, 2020

You absolutely must try this app. More than just recordings - expert business intelligence. Well worth the price, yet there's so much more available under the hood.

MTL Art Shop
Canada
7 months using the app
Lucky Orange LLC replied April 17, 2020

We’re glad you’ve been able to use our insights into visitor behavior to make a positive impact across your website and business. Love to see how this insight from Lucky Orange helped you grow your business. We appreciate your review and happy tracking!

Cheers - Justin from Lucky Orange

April 28, 2023

The app. features are great; the interface is straightforward, and the FREE version is unreal.

The cherry on top is the onboarding call with Jordan; he is very knowledgeable. He presented the app functionality on my account (which is fantastic) and answered all my questions with a big smile. (Yes, it was a video call)

Overall well done, Lucky Orange; you made an excellent product and have a fantastic team showing it to the world; I am lucky to have all of that for FREE.

Thank you, Lucky Orange, and Thank you, Jordan!

HikmaHome
United States
7 months using the app
Lucky Orange LLC replied May 1, 2023

Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

January 9, 2023

Emilia helped with the installation and tutorial, super knowledgeable and quick to answer all quetions :)

HockeyShot Inc.
Canada
7 months using the app
Lucky Orange LLC replied January 9, 2023

Thank you for leaving us a five-star review! Thrilled to hear that you took part in one of our 15-minute demo calls. I'll pass your kind words along to the team. Please reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

March 4, 2020

All I can say is WOW! Lucky Orange has the analytics I need for my Shopify store and exactly the insights that are needed to thrive and grow your traffic. Understanding through visualization is a key facet to a store. On top of that, they have excellent customer service and go above and beyond to help you succeed! I recommend this app to ALL business owners

SprayBoo
United States
7 months using the app
Lucky Orange LLC replied March 5, 2020

For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. We are glad to be a part of your website's journey and look forward to continuing to work with you!

Cheers- Kelsey from Lucky Orange

Edited January 13, 2017

Love the app and the real-time engagement! www.bostlures.com

Bostlures
United States
7 months using the app
April 23, 2021

Why am i just discovering this??? Is the PERFECT solution to see what the visitors do on the website!!! the only tiny thing is the load time of the heat map (but it can also be on my side). Simply GREAT

HomoAlcoholicus
Spain
7 months using the app
Lucky Orange LLC replied April 28, 2021

Well, we’re certainly glad you found Lucky Orange sooner rather than later! There’s no time like the present to start exploring visitor behavior to find new ways to improve your website. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Jordan from Lucky Orange

April 27, 2017

Great app! It's helped us to continually optimize our website for conversions.

4salon
United States
7 months using the app
May 29, 2021

This is the best app out there to track what customers are doing on your store. It tells you where a sale came from, add to carts etc. I highly recommend it.

MelaninBabesApparel
Canada
7 months using the app
Lucky Orange LLC replied June 1, 2021

Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review and recommendation! We’re here if you need anything else.

Cheers - Jordan from Lucky Orange

August 21, 2023

Thank goodness I have this since Google analytics and Shopify analytics do absolutely nothing for understanding customer behaviour nowadays. Huge fan of Lucky Orange, I use it pretty much every day and it's helped optimise my store after watching session recordings and heatmaps.

Park&Pond
Australia
7 months using the app
Lucky Orange LLC replied August 25, 2023

Love to hear this! Google Analytics and Shopify Analytics offer some information, but that information doesn't give the full picture. When you can see everything your visitors see and do, you can make changes that impact your conversions and bottom line. Thanks for your review, and we're here if you need anything!

Cheers - Emilia from Lucky Orange

Edited March 23, 2021

- Very useful application! We can analyze how the customer browses our site which allows us to correct any problems. - Application très utile! Nous pouvons analyser comment le client navigue sur notre site ce qui permet de corriger les éventuels problèmes.

Gaga de Bébé
France
7 months using the app
Lucky Orange LLC replied March 25, 2021

Merci! Discovering how your customers interact with your website can make a huge difference in your ability to identify conversion barriers and increase sales. Better customer experience = happier customers; happier customers = more conversions and a happier you! Thank you for your review and happy tracking!

Cheers - Kelsey from Lucky Orange