Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to provide valuable insights into customer behavior through real-time session recording, heatmaps, and live chat. They praise its user-friendly interface, comprehensive analytics, and affordability, especially the free plan. The customer service is noted for its efficiency and responsiveness. Merchants find the installation and integration process seamless, and the interface intuitive. The real-time chat feature and surveys are particularly appreciated for engaging with customers and gathering direct feedback. The app is seen as a valuable tool for boosting conversions and improving store performance.

February 22, 2018

I would give 100 stars just for creating this app! Thank you!

United Kingdom
2 months using the app
February 11, 2020

Love this app. I had an issue with incorrect pricing being displayed to some customers. Before the trial period of 7 days ended the app helped me identify the operating system and browser that was causing the problem. My website developer then fixed it in less than an hour. Recordings provided by this app is also helping me identify other problems on my site. This app also eliminated the need for a second app for "Chat". On boarding support was also excellent. Thank you Justin and all the developers at Lucky Orange! Great Value.

The Glass Tattoo Sign Company
United States
19 days using the app
Lucky Orange LLC replied February 11, 2020

Wow! It sounds like you were able to dive right in and start making improvements to your website from the very beginning. Sometimes the difference between getting sale and missing out lies in a very tiny change. The bigger challenge is identifying the problem area in the first place and we are glad Lucky Orange was able to help you out!

Cheers- Justin from Lucky Orange

May 10, 2017

Love the app and the statistics it gives and the ability to be able to chat with customers.

Zoe And Eve
United States
3 months using the app
October 1, 2016

This app is awesome. The live view is a little spooky at first but you soon get used to it. The recordings feature has shone a light on how our shop is working and how the user journeys through the site.

United Kingdom
4 months using the app
December 12, 2020

It is amazing what this app can do. I love it... Easy to install, and they will give you a free walk-thru to show you how it all works. Awesome customer service after too!

Electric Whispering
United States
6 days using the app
Lucky Orange LLC replied December 14, 2020

Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.

Cheers - Jordan from Lucky Orange

July 8, 2016

Very Helpful app! Now we can record the pach of customers in our site and see if they are having dificulties at some point to navigate at some point.! Really worth.

United States
4 months using the app
March 13, 2020

We get a lot of traffic and the ability to segment and look at the traffic through behavior tags/analytics is helpful. Still learning all the features the app has to offer.

United States
17 days using the app
Lucky Orange LLC replied March 13, 2020

Very exciting to hear you already are experiencing a lot of traffic but knowing how to improve your website for those visitors can be challenging. Using behavior tags and analytics can help to digest the data in a more consumable way. As you continue to explore Lucky Orange let us know if you have any more questions!

Cheers- Kelsey form Lucky Orange

August 27, 2014

We LOVE Lucky Orange! A fabulous tool to interact in real time with our customers which minimizes incoming emails to our info account. The heat maps and conversion tools are helpful to track customers and see where they are getting lost/confused. Or to see why they abandon their cart. Overall a fantastic App and we would highly recommend it.

Linus Bike
United States
6 months using the app
July 29, 2018

Amazing app! Super responsive support! Bradley was very helpful in resolving an install issue that ended up being something that I had messed up on my end. Great team!

United States
About 2 months using the app
June 11, 2020

I'm fairly new to using this app - but so far so good. It's very powerful - and both the real life view and the recordings have been a huge asset to understanding how users use my site. Customer service is excellent too.

Red Suricata
United States
12 days using the app
Lucky Orange LLC replied June 11, 2020

Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange