Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

June 19, 2020

i use this apps. its really helpful. i found lot of salutations with this apps. thanks a lot to lucky orange team.

short kitchen
France
5 months using the app
Lucky Orange LLC replied June 22, 2020

Thank you so much for your five-star review! We’re glad that you’ve been able to get so much from Lucky Orange. Understanding visitor behavior to help you make improvements on your store is invaluable. Let me know if there’s anything else I can help you with, and happy tracking!

Cheers - Justin from Lucky Orange

July 29, 2014

Lucky Orange is great! You get more detailed information than just using Google Analytics, including being able to see your customers navigate around your site. We also love the Live Chat feature which allows us to interact directly with customers while they are browsing the site and help answer any questions they have. We have already gotten several additional sales by helping customers through the Live Chat feature! I would highly recommend Lucky Orange to anyone who wants more information on how their customers shop!

H.C.B.
United States
5 months using the app
June 1, 2021

It helped me knowing where the problem is in the product page. i noticed a major part of my audience seeing at shipping and leaving and i choose supplier with less shipping time and replaced with lesser one and it given me results.

Dream World Vibes
India
5 months using the app
Lucky Orange LLC replied June 1, 2021

It helped me knowing where the problem is in the product page. i noticed a major part of my audience seeing at shipping and leaving and i choose supplier with less shipping time and replaced with lesser one and it given me results.

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website with guesses, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Bradley from Lucky Orange

Edited October 9, 2015

this app is THE one you never knew you needed until you have it installed - and then you don't know how you lived without it.

within the first two minutes of using it, and looking at the recordings of my visitors - i could tell where they were confused, what made sense, and what didn't. seeing that was and is invaluable.

you won't regret it - the insights will lead you to a better business.

Bibelot Token
Canada
5 months using the app
December 7, 2022

I ended up REALLY liking this app a lot more than I thought I would. It seems like every time I'm on it there's some new feature I actually have always wanted. I even upgraded and pay for it and I almost NEVER do that!

RayNSons
United States
5 months using the app
Lucky Orange LLC replied December 7, 2022

Wow, we're thrilled you've had such a good experience with Lucky Orange! We always try to listen to what our customers want and add new features to improve our product. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

May 7, 2019

I've been using the lucky orange app for months. Absolutely love the app and what it does. I had an issue with my previous account and not being able to collect data. I talked with Justin, he helped me figure out the whole issue and get my codes working on my site again. Super fast response time and easy to communicate with. 5/5 all around for the app and customer service!

Trendayo
United States
5 months using the app
October 14, 2023

gostando demais do app,super indico pois ele te da uma visão geral do que os seus clientes estão fazendo dentro do site,muito top

Daynesan
Brazil
5 months using the app
Lucky Orange LLC replied October 16, 2023

Obrigado - Emilia from Lucky Orange

September 29, 2020

I am testing this application and the truth is that I am LOVED! It is very useful to be able to track the behavior of customers and thus be able to analyze the failures of the store and be able to optimize it to improve conversions. I recommend it without a doubt! A must-have for your store.

Nutrimox
Spain
5 months using the app
Lucky Orange LLC replied October 2, 2020

“Must-have” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and your glowing recommendation! Happy tracking!

Cheers - Justin from Lucky Orange

September 4, 2023

Lucky Orange is a game changer for web analytics. It is an exceptional website analytics app that has completely transformed the way I understand and improve my website's performance. With its user-friendly interface, real-time heatmaps, session recordings, live chat, and conversion funnel analysis, Lucky Orange offers everything you need to boost user engagement and conversion rates. It's a must-have tool for anyone serious about website optimization. Highly recommended!

Dr. Moritz
United States
5 months using the app
Lucky Orange LLC replied September 27, 2023

Wow! Thank you for such a comprehensive review and recommendation! We're ecstatic to hear how Lucky Orange has transformed your website analytics experience. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Always here to support your optimization efforts!

Cheers - Emilia from Lucky Orange

May 2, 2017

Incredibly useful app. Lucky Orange lets you see all your visitor's movements and provides the most accurate business intelligence that will allow you to make decisions in the future. I'm not a technical person and I still have a lot to explore as far as this app's functions but I'm very happy with it. Great value for money too.

Dining Room Armoires
United Kingdom
5 months using the app