Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

October 9, 2019

The best app to see and observe customers movements on the website, it has helped me a lot to optimize and make my product pages better for more conversions, the in chat feature is the best one as i can chat with customers live when they are on the website, kudos to the makers, thanks a lot.

High Street Urban
India
7 months using the app
Lucky Orange LLC replied October 10, 2019

Sounds like you are working hard to ensure your customers have a great experience on your website, we are just happy we have been able to help. Thank you for your feedback!

Cheers- Justin from Lucky Orange

January 20, 2021

Great to help understand how customers are interacting with our website. Very useful insights we've been able to use to improve UX!

Love, Indus
United States
7 months using the app
Lucky Orange LLC replied January 21, 2021

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Justin from Lucky Orange

February 12, 2023

Very good insights. I am still under the 7 day trial. Not sure yet if i will move to the paid version though. Still early to decide

Metal Zombies
Israel
7 months using the app
Lucky Orange LLC replied February 14, 2023

To get the most out of Lucky Orange, join us for a 15 Minute Personalized demo call, so we can walk you through how we use Lucky Orange, including Events, Conversion Funnels, Live Chat, Surveys and more. Choose your availability here: https://calendly.com/lucky_orange_onboarding/15-minutes-new?month=2023-02
Please let us know if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

February 27, 2019

I am currently using this app to perform analytics on my site. Setup was essentially seamless. The app is very user-friendly too. I would STRONGLY RECOMMEND hopping on a short 15 minute call with your account rep to chat about the ins and outs. EXTREMELY HELPFUL! Overall a great app, looking forward to growing my conversion rate due to this app!

Confidently Convenient
United States
6 months using the app
Edited February 25, 2019

Great app! Try this and you will get a lot of conversions if you research your customers. This app shows what your customers are doing in real time. Must try app!

My Cute Fashion
United States
6 months using the app
August 17, 2023

Very useful app, it allows you to understand and "spy" on your customers to understand their behavior and movements on your store. With a careful analysis you can increase your sales and increase your turnover. To try!

AnimalWishy
Italy
6 months using the app
Lucky Orange LLC replied August 25, 2023

Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

March 21, 2020

Great experience so far with the customer service providing great support during the corona virus pandemic. This app provides insightful tools to see traffic heat maps and screen recordings.

EMK Beverly Hills Skincare
United States
6 months using the app
Lucky Orange LLC replied March 23, 2020

We are always here to help our customers be as successful as possible, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success!

Cheers- Bradley from Lucky Orange

May 4, 2020

This is the best app I ever purchased to help with our website!!!!
It's a snapshot into your customers behavior, let Lucky Orange do all the work, it will show you what to fix/improve on your website. It's amazing on how much you will learn, and your customer will benefit to with a smooth less confusion shopping experience once you see in real time where and what you need to fix. Get it now!

Poppington's Gourmet Popcorn
United States
6 months using the app
Lucky Orange LLC replied May 5, 2020

We strive to make sure all of our customers walk away saying, “This is the best app I ever purchased to help with our website!” Love to hear how you’ve been able to use Lucky Orange to make such an impact on your website and the customer experience. It's the best part of our day getting to work with great businesses like you, and we wish you nothing but the best! Let me know if there’s anything I can do to assist you further.

Cheers - Kelsey from Lucky Orange

March 16, 2023

Love the features that it provides. It's great for businesses. The onboarding meeting was very insightful.

Physician Designed™
United States
6 months using the app
Lucky Orange LLC replied March 17, 2023

Thank you for leaving us a review! Thrilled you like our product and found the demo call helpful. We're here if you need anything!

Cheers - Bradley from Lucky Orange

December 8, 2020

Easy to navigate and amazing data to use to scale our business. We would highly recommend downloading this app. Download with confidence.

WoodPecker Cases
United States
6 months using the app
Lucky Orange LLC replied December 14, 2020

Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Jordan from Lucky Orange