Lucky Orange Heatmaps & Replay , 1,147 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its insightful customer behavior analysis, particularly its heatmap and real-time session replay features. Additional features like live chat, surveys, and announcements are also available. The customer service is often praised for its responsiveness and expertise. However, some merchants noted issues with bot views inflating recording sessions and considered the pricing high, especially for small businesses or those with high page views.
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Powerful tool for every merchant. Great UX and overall design! Good job folks
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange
We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
I've been very impressed with the available analytics and UI of this app!
We love to impress our users, what can we say? Thank you for sharing the Lucky Orange love. Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thanks again for leaving us a review, and don't hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Very quick, responsive, and helped me with exactly what I needed!
Thanks for your review! We know that you don't have time to spare, and our team is ready to assist with any questions you may have. We're thrilled that we were able to get you back on track. Thanks again for your review, and we're only an email away!
Cheers - Emilia from Lucky Orange
So far they've been super helpful with setup and the app works great!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!
Cheers - Emilia from Lucky Orange
Exellent must have app!!!
Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!
Cheers - Emilia from Lucky Orange
This is the best app for monitoring I've used until now
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love!
Cheers - Emilia from Lucky Orange
I had a great experience chatting with Emilia. She was thorough giving me explanations of how to use the platform and followed up with some useful blog posts regarding my concerns.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with our team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
Super útil. Tenho acesso a dados que não conseguiria ter em nenhuma outra aplicação. Posso criar perfis de clientes e rever todos os passos no site.
Ótimo.
Recomendo a todos os profissionais.
Obrigado - Emilia from Lucky Orange
Really good app, very valuable to analyse customer journey.
Obrigado!
- Emilia from Lucky Orange