Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

September 30, 2023

I had an introductory meeting with Jordan on what lucky orange can do for my website. He was extremely informative and went through how to use several things like events surveys giving examples of scenarios to use them.
I was impressed and think I will be partnering up after trial

Livingroom Concepts
United States
5 months using the app
Lucky Orange LLC replied October 16, 2023

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review ! Don’t hesitate to reach out if you need anything.

Cheers - Jordan from Lucky Orange

July 31, 2023

Great app, it is really helpful to see how customers are using your website. Support is also excellent and they respond quickly.

fíor footwear
Ireland
5 months using the app
Lucky Orange LLC replied August 8, 2023

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Emilia from Lucky Orange

November 10, 2018

WOW WOW WOW, i am really impressed by this technology. it helps a looottt. Also, giving a 7-days trial helps us to experiment the app and know what we are having actually.
I am in love with this.
Best Regards

Nobel0 3D Print
Saudi Arabia
5 months using the app
Edited August 28, 2019

Lucky Orange is the app that helped me figure out what were the things that confused my site's visitors and what changes or improvements I needed to make, or new things to test, based on these conclusions. With the help of this app, I could clearly see what I needed to alter to give my visitors an easy and pleasant experience. You can also use the polls feature to show your visitors you care about them and thus get their feedback, which in the end will prove to be really beneficial for your store. The Live Chat feature is powerful too, as you can instantly solve your visitors' problems right then and there, and avoid/minimize the cart abandonment possibility. One of my wisest choices in terms of apps selection for sure. Their team was also ready to answer my questions and helped me out big time! (Thank you, guys!) Highly recommended!

dogaccessories.pet
Greece
5 months using the app
January 13, 2023

Loved the call with Emilia. I almost missed my scheduled call, but she still hopped on one with me and immediately helped me out with my issue. Grateful for that (:

wickte
United Kingdom
5 months using the app
Lucky Orange LLC replied January 18, 2023

We're so delighted that your experience with Emilia was great! We're here if you need anything else. Happy tracking!

Cheers - Bradley from Lucky Orange

May 16, 2020

I heard about this app is one of the training since then I installed it the best thing I love about it is that I can see live or recorded insight about a customer journey on my website which helps me to take many decisions to improve my store. It's an amazing feature of this app and makes it great

Tajomo Online Shopping
United Arab Emirates
5 months using the app
Lucky Orange LLC replied May 18, 2020

“Amazing” and “great” are words we love to hear from our customers! It’s great to hear that Lucky Orange insights have made a difference in growing your website. Nothing feels better than making sure your customer experience is better than ever. We appreciate your review and happy tracking!

Cheers - Justin from Lucky Orange

April 19, 2023

If you're looking for a way to boost your online store's performance and gain insights into your customers' behavior, the Lucky Orange app for Shopify is an excellent tool to consider.

With Lucky Orange, you can easily track your visitors' movements on your site, including clicks, mouse movements, and scrolling patterns. You can also see where they are coming from, how long they stay on your site, and which pages are most popular.

One of the best features of Lucky Orange is its session recording capability. You can watch replays of individual visitors' sessions on your site to see exactly how they interact with your store. This is incredibly useful for identifying areas of your site that may be causing confusion or frustration for your customers.

In addition to session recording, Lucky Orange offers heatmaps, which show you which areas of your site are getting the most attention. This can help you optimize your site's design and layout to better serve your customers' needs.

Another useful feature of Lucky Orange is its chat feature, which allows you to communicate directly with visitors on your site in real-time. This can be especially helpful for answering questions, addressing concerns, and guiding customers through the purchasing process.

Overall, the Lucky Orange app is a powerful tool for anyone looking to gain a deeper understanding of their customers and improve their online store's performance. Highly recommended!

Room To Glow
United Kingdom
5 months using the app
Lucky Orange LLC replied April 24, 2023

Thank you so much for your review and recommendation! Lucky Orange's features, such as session recording, heatmaps, and real-time chat, are designed to enhance online store performance and provide valuable customer insights. We're glad it's been a helpful tool for you! Thanks again for this five-star review! Always here if you need anything from our team!

Cheers - Emilia from Lucky Orange

March 9, 2017

One of the best app's, provides very good information to help improve sales!

Sage Brush Gun Dogs Llc Store
United States
5 months using the app
October 6, 2021

There where an issue with my login for a while but the customer support was amazing and made sure that everything got fixed as soon as possible, highly recommend this app and their support team

Calm Crystal
Sweden
5 months using the app
Lucky Orange LLC replied October 6, 2021

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!

Cheers - Kelsey from Lucky Orange

October 18, 2022

The Lucky Orange has been great and showed us how to filter recordings by source, segment, and custom event allowing us to see the behaviors and clicks we were looking for! Thank You!

MyMiniGrip
United States
5 months using the app
Lucky Orange LLC replied October 19, 2022

Thank you so much for the five-star review and feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange