Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its ability to provide valuable insights into customer behavior through features like heatmaps and real-time session replays. It's praised for its robust analytics, intuitive interface, and responsive customer service. Many find the free plan sufficient and describe it as a game-changer in eCommerce, helping to optimize website design and offerings.

August 15, 2018

F*ckinh awesome app. Love it so muchhh!

United States
About 1 month using the app
March 1, 2018

Great little app. Excellent for Quality Assurance and identifying customer experience. Chat only support but solid and definitely worth what we have been paying.

Usa Monte
About 2 months using the app
March 19, 2018

I highly recommend this product to anyone starting out in e-commerce. It's really helping me figure out what I need to change on my website in order to get more sales. The customer service with these guys is also amazing. They go above and beyond when you need help and are very patient with us newbies. If you want to make more sales in your store download the app right now!

Kind Garden Supply
United States
About 2 months using the app
October 29, 2018

One a first attempt at looking at the app, I didn't quite know how to navigate this app. Within five minutes of speaking with customer service, I had a good knowledge of the app and am excited to see how this app will help me understand how customers are using our site.
Incredible customer service.

United States
About 1 month using the app
September 6, 2020

Extremely useful. Without it, I would never have noticed an error in the URL of one of my Facebook ads.

6 days using the app
Lucky Orange LLC replied September 10, 2020

WOW! We love to hear that Lucky Orange has been so helpful in growing your store, and it’s great to see that it helped you identify an error before it could cost you in lost leads from your Facebook campaign. Thanks for your review and let me know if there’s anything else I can do for you!

Cheers - Kelsey from Lucky Orange

June 14, 2017

Extremely helpful app! Especially user recordings!

No Kord
2 months using the app
December 8, 2018

This app is a game changer for social proof. Highly recommend, It def shows the customer interaction

About 1 month using the app
Edited February 12, 2019

So far this app is amazing - i love the fact that i can see what my customers are looking at, and then able to target those specific areas. The live option is amazing as well. the only reason I'm subtracting a star, is because sometimes it doesn't let me know in time that someone is on my site, and the chat is delayed. Causing me to lose the opportunity at speaking to a potential customer. Otherwise, thumbs up

UPDATE: soon after i posted this review, a representative contacted me and was very helpful in solving my earlier issues. All is good now, I am officially %100 satisfied.

CrossFit Bodies
United States
27 days using the app
Edited November 10, 2017

Didn't work at first but seemed to be a glitch on the Shopify side with logins and having multiple accounts. Lucky Orange support reached out and got it taken care of. Appreciate the fast response and getting us taken care of. Look forward to using Lucky Orange for our site!

Trezor Us
United States
About 2 months using the app
November 14, 2018

I use this app to help me learn how clients use my website and to see if there are navigation problems. In less than a month I was able to identify and correct problems I saw people having moving around on my new website. Highly recommend. Makes having a website so much more fun, too! Excellent customer support, and fast, too. Thanks, Lucky Orange!

United States
30 days using the app