Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

November 2, 2023

Great app and amazing customer support! Emilie helped me very quickly and was there for me the entire time. There’s a bit of learning curve, least for me it was, but otherwise very useful app!

Bull Terrier World
United States
5 months using the app
Lucky Orange LLC replied November 10, 2023

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

February 8, 2023

Very useful tool as it enables us to view our visitors activity, the products they view and how many times they've returned to our website. Also, the heat map allows us to see the areas of our website that our viewers tends to gravitate towards. Really insightful.

CultureClassicsOfficial
United Kingdom
5 months using the app
Lucky Orange LLC replied February 9, 2023

Thank you for the five-star review! Great to hear that you're using Lucky Orange to study your website visitors' behavior and identify where they're gravitating. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

June 13, 2017

This is one of the best apps I have ever installed, I was able to learn from watching exactly what my customers did where I needed to improve my site.
Thank you!!

Rugs World
United States
5 months using the app
January 12, 2021

This app is probably hands down the best app I have ever installed. Watching how my customers click identified a dozen design flaws instantly. I am literally stunned at what you can learn with Lucky Orange. This is my first 10 mins on the app and I am in love. Going to install it on every website I have built.

Divine Consign
United States
5 months using the app
Lucky Orange LLC replied January 12, 2021

“Hands-down the best app I’ve ever installed” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and let us know if you need anything!

Cheers - Jordan from Lucky Orange

November 24, 2024

Great tool to help us understand our traffic better and to interact with customers.

MANDERWEAR
Germany
Lucky Orange LLC replied November 25, 2024

Diving into visitor behavior to identify ways to improve your website is invaluable for growing your business. Our team is thrilled that Lucky Orange has been the tool you needed! We appreciate your review, and I’m here if you have any questions!

Cheers - Justin from Lucky Orange

November 2, 2017

This is a great app to check yourself how visitors behave on your site, super handy for optimisation!

Mimoods Knits
Netherlands
5 months using the app
October 22, 2018

VEry good app and they are very helpful when you need them.

I higly recommend for people who want to analyze their page product

KDPREV1
Canada
5 months using the app
November 27, 2019

Lucky Orange's customer service is just great. Thanks a lot! The app adds great value and is very helpful to better understand our customers.

PLANET EARTH FIRST
Germany
5 months using the app
Lucky Orange LLC replied December 2, 2019

Working with our customers to achieve their goals is the best part about my job. We are here to help, so let us know if there is anything else we can do to improve your experience with Lucky Orange!

Cheers- Justin from Lucky Orange

September 14, 2023

excelllent. Just the tool we were looking for

Antipodean Home
United States
5 months using the app
Lucky Orange LLC replied September 27, 2023

Excellent news indeed! We love to hear that Lucky Orange was just what you were looking for. When you can see what people are doing on your website, you can find ways to improve your customer experience and sales. Let us know if you need anything!

Cheers - Emilia from Lucky Orange

May 19, 2023

Buenisima. Es una pasada poder ver y saber qué es lo que hacen los usuarios cuando entran en tu tienda. Para que se conviertan en clientes ver donde se atascan y mejorar cosas. Un 10

Wear Four Brand
Spain
4 months using the app
Lucky Orange LLC replied June 2, 2023

Muchas gracias por tu reseña positiva! Nos alegra que encuentres nuestras herramientas útiles.

Salud - Bradley from Lucky Orange