Reviews (1,364)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

August 21, 2020

I really loved this app. A highly recommended and must-have app in your Shopify store. You get to know your customer requirements and you can ask for their needs and chat with them.

TEEWAGON
Canada
4 months using the app
Lucky Orange LLC replied August 26, 2020

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. It sounds like chat has been a huge asset to your sales strategy as well! Thanks for this five-star review! Always here if you need anything from our team!

Cheers - Justin from Lucky Orange

March 23, 2015

I really love this app, watching the customers shop has been extremely helpful. I was paying more for a different app that was just a heat map, you get so much more with Lucky Orange. Customer service is amazing too!

Robert Mason Co.
United States
4 months using the app
November 3, 2018

Awesome! the recordings are very very very helpful I recovered 5 lost sales with this APP I strongly recommend it to all of you who are running an e-commerce store.

LEAN & CHOPPY
United States
4 months using the app
July 8, 2016

Very Helpful app! Now we can record the pach of customers in our site and see if they are having dificulties at some point to navigate at some point.! Really worth.

Keratinbeauty
United States
4 months using the app
February 25, 2021

This App is very helpful to understand how is the website performing and can also analyse the visitors behavior. It was recommended to my by my tutor and also some friend who use shopify. A must have app!

LYVIONA
Germany
4 months using the app
Lucky Orange LLC replied February 26, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and an extra thank you to your tutor and friends for recommending Lucky Orange to you. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan from Lucky Orange

April 24, 2023

Amazing! Very helpful, and help my business very well. I have to say that the free plan is amazing...

ClothlyCloth
Israel
4 months using the app
Lucky Orange LLC replied April 24, 2023

“Amazing!” is a word we love to hear from our users. So glad that Lucky Orange has been able to make a difference in growing your Shopify store. Happy tracking!

Cheers - Bradley from Lucky Orange

Edited February 27, 2018

Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.

Jacksonsthai
Thailand
4 months using the app
November 30, 2020

Really great app. The information given is invaluable and helped me with my store so much! Thumbs up!

Fortress Fitness Supply
United States
4 months using the app
Lucky Orange LLC replied December 1, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Jordan from Lucky Orange

September 15, 2020

This is one of the best app i have ever seen. I can be able to see customers live screen as well as screen recording which is very much useful to understand what exactly customer wants.
Try it atleast once.

Simba Carts
India
4 months using the app
Lucky Orange LLC replied September 18, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Justin from Lucky Orange

October 9, 2023

Great app and great company. The information in their app is very useful for our decision making. Also, their support was very responsive and helpful when we had a question about the app. Love it.

Whitaker Brothers
United States
4 months using the app
Lucky Orange LLC replied October 16, 2023

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Emilia from Lucky Orange