Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to provide valuable insights into customer behavior through real-time session recording, heatmaps, and live chat. They praise its user-friendly interface, comprehensive analytics, and affordability, especially the free plan. The customer service is noted for its efficiency and responsiveness. Merchants find the installation and integration process seamless, and the interface intuitive. The real-time chat feature and surveys are particularly appreciated for engaging with customers and gathering direct feedback. The app is seen as a valuable tool for boosting conversions and improving store performance.

October 21, 2019

This is the best app for me. It shows all the activity and behaviors of customers on my store which helps me to improve my site better and also conversion. I highly recommend to everyone...love it.

15 days using the app
Lucky Orange LLC replied October 21, 2019

When you are able to get a front row seat to how your customers are interacting online, improving your website and conversions becomes that much easier. We are happy you are having an exceptional experience and are spreading the Lucky Orange love!

Cheers- Justin from Lucky Orange

January 15, 2018

This app is amazing. It's like having unlimited usability tests with real humans.. For $10/month. The insights are very revealing, the software is pretty easy to use, and the setup is a cinch. Fantastic app, definitely helps to increase conversions and is a no-brainer, give it a try for at least a few weeks and you will learn a lot. Great app!

Survivor Man
About 1 month using the app
January 27, 2015

Lucky Orange is an amazing tool. It helped me identify where my customers were clicking and where they were getting stuck in the conversion funnel process. The live recordings of users' actions are invaluable. Thank you Lucky Orange!

United States
3 months using the app
June 23, 2015

Excellent app for detecting any errors on your site which might trip up customers. Worth it.

United States
3 months using the app
Edited April 20, 2019

Bradley was quick to reach out with great support. With some fine tuning on both sides, we were able to get the app running and he also gladly extended my trial so that I could have sufficient time to test the app completely.

I have had few interactions with this app and it seems to be amazing. Will be using it thoroughly in the next few days and hoping to get great results.

Thank you so much Bradley. You were amazing!

21 days using the app
Lucky Orange LLC replied April 19, 2019

Hey XPURSEX LIFESTYLE. We are sorry to hear you had trouble getting the app set up and tracking as expected. For all new customers, we do offer a free trial and would love to help figure out what the issue is. We have sent an email to your team and look forward to hearing back from you soon so we can get this corrected right away.

January 31, 2019

So far all is great! This App does more then expected, worth the try. Only thing irritating is needing to write a minimum 100 characters here!

Laser Pics & Gifts
United States
23 days using the app
June 23, 2020

Only just installed it today but immediately saw my visitors don't actually see product reviews I'd imported with another app. They appear fine for me, on different devices and in incognito mode. Of course they all closed the page at that point, so all the advertising money has been going down the drain. Plus my chat option (also another app) was actually not there for visitors - again, it's visible to me. For that alone this app is gold!

Tot Adventures
United Kingdom
6 days using the app
Lucky Orange LLC replied June 24, 2020

We strive to make all of our customers walk away saying, “this app is gold!” It’s the best part of our day getting to work with great businesses like yours, and we love to hear how Lucky Orange has made it possible for you to spot these issues before they cost you more advertising dollars or even conversions. Don’t hesitate to reach out should we be able to assist you further. Happy tracking!

Cheers - Jordan from Lucky Orange

Edited June 25, 2020

Impressive app. The recordings are smooth and accurate. Fast and friendly support. They also have a nice live chat feature.

6 days using the app
Lucky Orange LLC replied June 26, 2020

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re passed your review along to our sales and development teams to share the love. Thank you for your five-star review, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

Edited February 20, 2018

This app worked perfectly right out of the box. I didn’t have to do any set-up; it was immediately clear how to do things. I use it for the customer screen recordings: seeing how customers navigate through your store provides excellent UX feedback. Well worth the small monthly fee. Good support as well.

About 1 month using the app
July 2, 2020

Great customer service & I love how easy it is to track what people are doing on your store!! Would 100% recommend Lucky Orange.

Boring Wish Co.
United States
6 days using the app
Lucky Orange LLC replied July 8, 2020

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your store. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!

Cheers - Bradley from Lucky Orange