Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

November 3, 2018

Awesome! the recordings are very very very helpful I recovered 5 lost sales with this APP I strongly recommend it to all of you who are running an e-commerce store.

LEAN & CHOPPY
United States
4 months using the app
November 12, 2023

Really great, helps you identify problems with your site and keep track of how consumers are finding and engaging with your store. !00% recommend

Nomads Roam
United Arab Emirates
4 months using the app
Lucky Orange LLC replied November 14, 2023

Thank you for your kind words! We're thrilled to hear that Lucky orange has been helpful in identifying and addressing any issues with your site. We're committed to providing the best tools for understanding visitor behavior and engagement. Thanks again, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

July 8, 2016

Very Helpful app! Now we can record the pach of customers in our site and see if they are having dificulties at some point to navigate at some point.! Really worth.

Keratinbeauty
United States
4 months using the app
February 25, 2021

This App is very helpful to understand how is the website performing and can also analyse the visitors behavior. It was recommended to my by my tutor and also some friend who use shopify. A must have app!

LYVIONA
Germany
4 months using the app
Lucky Orange LLC replied February 26, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and an extra thank you to your tutor and friends for recommending Lucky Orange to you. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan from Lucky Orange

April 24, 2023

Amazing! Very helpful, and help my business very well. I have to say that the free plan is amazing...

ClothlyCloth
Israel
4 months using the app
Lucky Orange LLC replied April 24, 2023

“Amazing!” is a word we love to hear from our users. So glad that Lucky Orange has been able to make a difference in growing your Shopify store. Happy tracking!

Cheers - Bradley from Lucky Orange

Edited February 27, 2018

Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.

Jacksonsthai
Thailand
4 months using the app
November 30, 2020

Really great app. The information given is invaluable and helped me with my store so much! Thumbs up!

Fortress Fitness Supply
United States
4 months using the app
Lucky Orange LLC replied December 1, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Jordan from Lucky Orange

September 15, 2020

This is one of the best app i have ever seen. I can be able to see customers live screen as well as screen recording which is very much useful to understand what exactly customer wants.
Try it atleast once.

Simba Carts
India
4 months using the app
Lucky Orange LLC replied September 18, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Justin from Lucky Orange

July 17, 2023

I used to be on Lucky Orange and then stopped when I took a break from our store. I rejoined today and had a sign in and coding issue. Justin came to the rescue and got me all set up! Excited to learn more and work with them!

The Mouse Merch Box
United States
4 months using the app
Lucky Orange LLC replied July 19, 2023

I was more than happy to assist you! We're happy to have you back and can't wait to see how diving into visitor behavior helps grow your business. We're always here if you need anything!

Cheers - Justin from Lucky Orange

October 9, 2023

Great app and great company. The information in their app is very useful for our decision making. Also, their support was very responsive and helpful when we had a question about the app. Love it.

Whitaker Brothers
United States
4 months using the app
Lucky Orange LLC replied October 16, 2023

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Emilia from Lucky Orange