Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

March 9, 2017

One of the best app's, provides very good information to help improve sales!

Sage Brush Gun Dogs Llc Store
United States
5 months using the app
November 2, 2023

Great app and amazing customer support! Emilie helped me very quickly and was there for me the entire time. There’s a bit of learning curve, least for me it was, but otherwise very useful app!

Bull Terrier World
United States
5 months using the app
Lucky Orange LLC replied November 10, 2023

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

October 6, 2021

There where an issue with my login for a while but the customer support was amazing and made sure that everything got fixed as soon as possible, highly recommend this app and their support team

Calm Crystal
Sweden
5 months using the app
Lucky Orange LLC replied October 6, 2021

Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review and recommendation, and happy tracking!

Cheers - Kelsey from Lucky Orange

October 18, 2022

The Lucky Orange has been great and showed us how to filter recordings by source, segment, and custom event allowing us to see the behaviors and clicks we were looking for! Thank You!

MyMiniGrip
United States
5 months using the app
Lucky Orange LLC replied October 19, 2022

Thank you so much for the five-star review and feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

February 8, 2023

Very useful tool as it enables us to view our visitors activity, the products they view and how many times they've returned to our website. Also, the heat map allows us to see the areas of our website that our viewers tends to gravitate towards. Really insightful.

CultureClassicsOfficial
United Kingdom
5 months using the app
Lucky Orange LLC replied February 9, 2023

Thank you for the five-star review! Great to hear that you're using Lucky Orange to study your website visitors' behavior and identify where they're gravitating. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

June 13, 2017

This is one of the best apps I have ever installed, I was able to learn from watching exactly what my customers did where I needed to improve my site.
Thank you!!

Rugs World
United States
5 months using the app
January 12, 2021

This app is probably hands down the best app I have ever installed. Watching how my customers click identified a dozen design flaws instantly. I am literally stunned at what you can learn with Lucky Orange. This is my first 10 mins on the app and I am in love. Going to install it on every website I have built.

Divine Consign
United States
5 months using the app
Lucky Orange LLC replied January 12, 2021

“Hands-down the best app I’ve ever installed” is a phrase we love to hear from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review, and let us know if you need anything!

Cheers - Jordan from Lucky Orange

November 2, 2017

This is a great app to check yourself how visitors behave on your site, super handy for optimisation!

Mimoods Knits
Netherlands
5 months using the app
October 22, 2018

VEry good app and they are very helpful when you need them.

I higly recommend for people who want to analyze their page product

KDPREV1
Canada
5 months using the app
November 4, 2024

Perfect app! You can see live behaviour of your potential customers on your webshop. They provide a lot of data for conversion optimalisation!

liftandfight.nl
Netherlands