Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

December 25, 2019

gREAT APPLICATION TO . MAKE A STRONG FOUNDATION OF ANY BUSINESS.....
I just love the app... Totally recommended....Basically its WOW.....................

PinkCosmeticShop
India
4 months using the app
Lucky Orange LLC replied December 26, 2019

Hearing feedback like this from our customers makes us realize how important it is for us to keep working hard to make sure our customers have the best outcomes from using Lucky Orange. Our best wishes to you and your team!

Cheers- Bradley from Lucky Orange

June 27, 2023

I would most defiantly recommend Lucky Orange Heatmaps & Replay. Seeing first hand what my site visitors are clicking and not clicking on gives me data on how to improve my site. It shows me whats working and whats not working.

Lucky Orange not only gives me that data, but also offers me ways to improve, communicate and offer promotions to site visitors as well. I am very excited to start my e-commerce journey with Lucky Orange!

kingdomgeekzbrand
United States
4 months using the app
Lucky Orange LLC replied June 30, 2023

Thank you for your review and recommendation! We're delighted to hear that you're already finding value in seeing firsthand what your site visitors are clicking on. It's great that our tool is providing you with valuable data to improve your website and identify what's working and what's not. We're excited to be a part of your e-commerce journey, and we're here to support you every step of the way.

Cheers - Emilia from Lucky Orange

October 1, 2016

This app is awesome. The live view is a little spooky at first but you soon get used to it. The recordings feature has shone a light on how our shop is working and how the user journeys through the site.

Robertowen
United Kingdom
4 months using the app
October 18, 2021

I absolutely love Lucky Orange. Their extensive insights into the store performance helped a great deal in redoing parts that weren't performing well. The vastness and depth of insights is unmatchable and the support team is always open to help and very responsive. I'd totally recommend Lucky Orange to store owners who wish to take that extra step to go through their store data.

Skrapsit
India
4 months using the app
Lucky Orange LLC replied October 18, 2021

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else!

Cheers - Justin from Lucky Orange

June 23, 2020

Brilliant app! It's extremely user friendly and has given me so much insight into my e-business and how I can improve my website. Try it out!

Glory Pals
Singapore
4 months using the app
Lucky Orange LLC replied June 23, 2020

Understanding what your visitors and customers experience and do on your website is so rewarding! Love to see how this insight from Lucky Orange helped you improve your website and grow your business. We appreciate your review and happy tracking!

Cheers - Justin from Lucky Orange

October 19, 2023

So far so good, amazing to be able to live watch your customers interact with your site!

Morrocco Method International
United States
4 months using the app
Lucky Orange LLC replied October 23, 2023

Thank you for your review! We're thrilled to hear that you're enjoying the ability to live watch your customers on your site. It's a powerful tool for understanding their behavior and growing your Shopify store. Happy tracking!

Cheers - Emilia from Lucky Orange

Edited February 8, 2023

This is the most informative apps compared to similar, and I tried a few. You get a lot for the price. There's a lot to look at and learn from. Emilia was great at answering some questions, we got on a call to explain how to find some data, and I look forward to learning how my customers shop and how I can improve the website to increase conversions.

Camo Ever After
United States
4 months using the app
Lucky Orange LLC replied February 9, 2023

Thrilled to hear that you'll be using Lucky Orange to increase conversions on your site! Thank you for the five-star review - I'll pass your kind words to the team. We're here if you need anything else!

Cheers - Bradley from Lucky Orange

September 19, 2023

This app is hands down excellent! being able to analyze customer's behaviors is critical to understanding your business! I would definitely recommend this app!

Allsorts Australia
New Zealand
4 months using the app
Lucky Orange LLC replied September 27, 2023

We're overjoyed to hear such positive feedback! Understanding customer behavior is indeed crucial, and we're glad Lucky Orange could assist. Thank you for your recommendation and sharing the Lucky Orange love! We're here if you need any assistance!

Cheers - Emilia from Lucky Orange

May 15, 2020

I'm using lucky orange and it all working great. i recommend this app if you want to understand your customer's behaviors.

doctalima
France
4 months using the app
Lucky Orange LLC replied May 18, 2020

Appreciate the recommendation and love hearing that Lucky Orange insights have been helpful in understanding your visitors! As you continue to use Lucky Orange, I’m here to help if you have any more questions.

Cheers - Kelsey from Lucky Orange

Edited November 22, 2022

The app is more than amazing in technical terms! Not only can you track visits, look at heatmaps, check flows and navigation paths, but you can also create surveys and start chats with users - all from one place. NOTE: I've changed this review, there was a mix up with some miscommunication from the team. I was very happy that they realized their mistake, fixed it, and went the extra mile to make things right with me.

Oukside
Italy
4 months using the app
Lucky Orange LLC replied November 18, 2022

Thank you so much for the 5-star review and kind words! We take pride in our product and our customer support and are glad we were able to make things right. We're here if you need anything!

Cheers - Bradley from Lucky Orange