Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

November 27, 2019

Lucky Orange's customer service is just great. Thanks a lot! The app adds great value and is very helpful to better understand our customers.

PLANET EARTH FIRST
Germany
5 months using the app
Lucky Orange LLC replied December 2, 2019

Working with our customers to achieve their goals is the best part about my job. We are here to help, so let us know if there is anything else we can do to improve your experience with Lucky Orange!

Cheers- Justin from Lucky Orange

September 14, 2023

excelllent. Just the tool we were looking for

Antipodean Home
United States
5 months using the app
Lucky Orange LLC replied September 27, 2023

Excellent news indeed! We love to hear that Lucky Orange was just what you were looking for. When you can see what people are doing on your website, you can find ways to improve your customer experience and sales. Let us know if you need anything!

Cheers - Emilia from Lucky Orange

May 19, 2023

Buenisima. Es una pasada poder ver y saber qué es lo que hacen los usuarios cuando entran en tu tienda. Para que se conviertan en clientes ver donde se atascan y mejorar cosas. Un 10

Wear Four Brand
Spain
4 months using the app
Lucky Orange LLC replied June 2, 2023

Muchas gracias por tu reseña positiva! Nos alegra que encuentres nuestras herramientas útiles.

Salud - Bradley from Lucky Orange

Edited October 24, 2018

I highly recommend this product to anyone starting out in e-commerce.
It's really helping me figure out what I need to change on my website in order to get more sales. Support team are very prompt and co-operative.

Must Have for Every Store!

Trend PickUp
India
4 months using the app
June 28, 2020

I LOVE this app. Every online store should have one.

It has saved me lots of money since I noticed what I was doing wrong and all of the mistakes on my site on time, before too many customers saw it.

Thank you lucky orange

Baltzel.nl
Belgium
4 months using the app
Lucky Orange LLC replied June 30, 2020

No, thank you! We love to hear that Lucky Orange has made such an impact on not only making you money but saving your money as well! Thank you for this glowing review and for sharing the Lucky Orange love. Happy tracking!

Cheers - Bradley from Lucky Orange

August 24, 2023

Using Lucky Orange's Heatmaps & Replay has been an insightful experience for our team. The heatmaps provided a clear visual representation of user interaction on our website, allowing us to identify popular sections and areas that need improvement. Additionally, the replay feature was incredibly valuable, as it gave us the ability to watch user sessions in real-time, helping us pinpoint usability issues and enhance the overall user experience. Integrating these tools into our optimization strategy has contributed positively to our website's performance and conversion rate.

Urban Sophistication
United States
4 months using the app
Lucky Orange LLC replied August 25, 2023

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. When you get that front row to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here should you need anything!

Cheers - Emilia from Lucky Orange

August 22, 2016

The app is working great and the customer support is very helpful!

Greenhouse Store
United States
4 months using the app
July 20, 2020

Phenomenal app! It really changed my analytics game. After using it, I got insights in customer behaviour that would allow me to increase sales convertion! I highly recommend Lucky Orange!

The Capitalist Store
Belgium
4 months using the app
Lucky Orange LLC replied July 20, 2020

These are words we love to hear! We love that Lucky Orange insights have been helpful in understanding your visitors and increasing sales. Thank you for this five-star review and recommendation! I’m here if you need anything else!

Cheers - Justin from Lucky Orange

May 23, 2023

Fast service from Justin in setting up the announcement feature. Brilliant app with great customer service!

Matchday Mystery
United Kingdom
4 months using the app
Lucky Orange LLC replied June 2, 2023

Justin here! Glad to have helped with the announcement feature - we love impressing our customers with our technology and customer service. Thanks for youre review!

Cheers - Justin from Lucky Orange

November 15, 2016

Love this app i use it on two of my stores and this is one of the best tools I use to see my traffic live ,Tip if you do FB ads and use the UTM its amazing to see how each ad preform, I personally not a big fan of google analytic to much data to process, so with Lucky Orange i can see in a min whats going on with all my traffic

Your Style Place
United States
4 months using the app