Reviews (1,364)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.
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Pros:
- Exceptional customer service
- Most robust user behavior plug-in I have found for Shopify
- Includes Funnels for more in-depth tracking
- Safe with our data and customer data
Cons:
- Can only include one event at each step in a funnel. I would love to have multiple events at one step of a funnel with an OR statement so that you can build a funnel based on several possible selections
- Doesn't include a way to view common customer paths, one of the most useful features we had in Google Analytics
Other note: It turns out there are limitations on what data Shopify will share within checkout to any third-party plugin. If you want to create a funnel based on elements within the checkout process, no app has access to do so. Not a con for Lucky Orange, more a con for Shopify.
WOW! Thank you for such a comprehensive review! We appreciate your feedback and have already passed it along to our product development team to consider for future enhancements. Don't hesitate to reach out should you have any questions!
Cheers - Bradley from Lucky Orange
Took time to get customer service to respond. They stated they sent emails but I never received any (checked my spam folders as well) and my calls were not answered nor returned. After leaving a bad review I received a phone call immediately!
The issue is finally fixed!
App works well but there are times when the tracking is a bit off.
I love this app, it's great! Gave me the desperately needed insight I required to help convert more sales. the UI is a little outdated but the core functionality is gold.
Really powerful tool, but too bad that there is no free version for starters like me!
I would like to see a version which is free for people who have less than x views per months
Thank you for your feedback on Lucky Orange! We are constantly working to ensure we have the best plans available to meet all of our customers' needs and hearing directly from our customers always helps inform our product offerings. While we don't offer a "free plan" we hope that our free trial and starter package are suitable for your growing website and budget at this time. Don't hesitate to reach out to us directly (support@luckyorange.com), we would love to discuss what plan options would be right for you now and in the future!
Cheers- Bradley from Lucky Orange
Hi, When i am whatcing what my customers does, I don't see the page and what my customer does, i only see the html codes? Please help to get this right. Please help to make this right. -- edit: It is not working because of the booster theme that i am using. Nevertheless, good help from customer support.
Oh no! Let’s get to the bottom of what’s going on. This certainly isn’t the experience we want you (or any customer) to have. We want to resolve this ASAP to help get you back on track to see what your visitors are doing on your Shopify store. You should have an email in your inbox from support@luckyorange.com. At your earliest convenience, please, reply to the email we sent earlier today or contact us via phone (text or call) at +1-913-200-3927.
We look forward to connecting soon.
Cheers – Bradley from Lucky Orange
Emila was great in showing me around, her enthusiasm and sales skills were excellent, she took time, listened and dint cut me off when we ran over time. Thank you.
I'm yet to see the benefit of Lucky Orange from my few days using it; at the moment I have too many aspects that aren't working as I would expect. I will keep going for a little longer before deciding if I commit to it. I like the idea, just not convinced it works in the real world as well as the developers think.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
Well, it didn't get the effect I wanted. The checkout page can't be monitored. This is the problem of shopify. The customer service person of, Lucky Orange Review is very good.
Thank you for your review and feedback! The ability to track checkout pages is a feature that Shopify only provides to its Shopify Plus merchants. Keeping that in mind, Lucky Orange is still very helpful for all of your product pages, cart page and more - seeing how visitors use your store is invaluable in finding ways to grow sales. We wish you continued success, and please don’t hesitate to reach out if we can be of service in any way!
Cheers - Bradley from Lucky Orange
Good app to review analytics, it's a necessity with e commerce these days. If your on the fence, there's no risk, lucky orange provides a free trial and the results that make you want to keep using their software.
Thank you for the review and your feedback! We agree, if you own an e-commerce business, analyzing how visitors navigate your site is a must. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.
Thanks for leaving us a rating! There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your rating, and our team is here to support you should you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange