Reviews (1,310)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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**Value:** Merchants value this app for boosting conversions and sales by identifying and fixing website issues. It provides crucial insights into customer behavior, aiding in data-driven decisions to optimize websites. Many consider it essential for understanding customer journeys and improving user experience. **Feature Set:** The heatmap and session recording features are praised for visually showing visitor interactions. Merchants appreciate the intuitive interface, real-time tracking, and live visitor recordings for immediate adjustments. Features like live chat and surveys facilitate direct customer interaction and feedback. The new AI features are also noted as valuable additions. **Performance:** Merchants commend the responsive customer support, specifically mentioning team members like Justin and Emilia. The app is easy to install and set up, making it convenient for quick use. It is reliable, providing consistent data without slowing down websites. **Recommendations:** Many merchants highly recommend this app for its comprehensive features and the significant value it adds to their business. They believe it is worth the investment due to the insights and improvements it brings to their e-commerce operations.
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This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team
Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature!
Cheers - Emilia from Lucky Orange
Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!
We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Lucky Orange app helps me understand our customers' behaviors and what they do on my site.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Justin from Lucky Orange
Herramienta fundamental cuando quieres iniciar o haces cambios importantes en tu diseño de página. Con el nuevo plan de 100 rastreos gratis sería un desperdicio no instalarlo.
¡Emocionados de escuchar cómo Lucky Orange ha tenido un impacto positivo en toda tu website! Poder entender a tus visitantes es invaluable. ¡Gracias por esta reseña de cinco estrellas y por tus consejos para otros comerciantes de Shopify! Estamos aquí si necesitas algo más.
Saludos - Emilia de Lucky Orange
Great customer service. Invaluable data gathered that will help take my business to the next level.
Being able to see firsthand how customers spend time on your website can make a huge difference for your website and customer experience. I’m here if you have any questions! Thanks for spreading the Lucky Orange love.
Cheers - Jordan from Lucky Orange
It is extremely helpful to see how customers visit my site and understand where I can improve my Shopify store
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
Helpful and informative app
Thank you so much for leaving us a review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Don't hesitate to reach out if you need anything!
Cheers - Jordan from Lucky Orange
Great app for new and existing shopify stores. The ability to check customer sessions and reporting does help understand customer behaviour and what we can do to maximize conversion.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Thanks for this five-star review, and happy tracking!
Cheers - Emilia from Lucky Orange
Very helpful!! Walked me through everything I needed help with. Very quick and easy.
I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking!
Cheers - Emilia from Lucky Orange
Amazing it is so useful
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!
Cheers - Jordan from Lucky Orange