Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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Just got started with Lucky Orange but I am LOVING it. It's so fun and helpful to watch people shop. Their platform is really user friendly and their customer service is so lovely. I also love that it doesn't effect site speed as much as Microsoft Clarity which is great too! 10/10 recommend!
We’re so happy that you’ve been able to start wading into Lucky Orange insights! Our team is just one email away if you need anything, and we're always here to help our customers be as successful as possible, both now and in the future. Using visitor behavior to learn more about your website visitors can help create an exceptional online experience.
Regarding site speed, you’re right! Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. Thanks for your review and 10/10 recommendation, and let us know if you need anything!
Cheers - Emilia from Lucky Orange
So far my experience with lucky Orange has been great!
The app has enabled me to make better decisions for content and all round navigation on my e-com website thanks to precise customer path/ clic data.
The onboarding process was very easy and made much better by an personnalised call with an account manager.
Would very much recommend.
Thanks for leaving us a review! We love that we've been able to impress you with our technology and onboarding! There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Our team is always here to assist you, and our onboarding call is designed to help our users get the most from our 20+ features. Thanks again for your review, and happy tracking! We're here if you need anything.
Cheers - Emilia from Lucky Orange
So far its been really useful to understand the traffic on my new website
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. I love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out if I or my team can assist you in any way.
Cheers - Emilia from Lucky Orange
LO is a good way to track visits, however, not all visits record and/or play. The conversion funnels and analytics are helpful tools to see where visitors drop off and to check how successful social media campaigns were to drive traffic to our site.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that firsthand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
I've been using Lucky Orange on and off for a few years now and have not found an app that is as intuitive and easy to use as Lucky Orange to view what my customers are looking at. Having an exceptional website is crucial in this era of marketing as the standards for e-commerce are as high as ever in consumers' eyes.
Lucky Orange allows me to understand the pains and weaknesses in my website.
Its new AI feature is also great! Customer service is super responsive and effective at solving my problems.
Highly recommend, and you should have Lucky Orange forever as long as your e-commerce website is up.
Wow! Thank you for sharing the Lucky Orange love. We've already shared it with the rest of our team. You're right - it's crucial in this era to make your website the best it can but, and you can take out the guessing with visitor behavior. We're thrilled that we're enjoying our new Discovery tool! We love using it too! Thanks again for taking the time to leave us a review, and don't hesitate to reach out if you need anything.
Cheers - Emilia from Lucky Orange
Effective and easy to use. Providers valuable and visual data on customer journeys - helping store design and product portfolio positioning.
Those are words we love to hear! Nothing feels better than finding ways to improve your customer experience. When you have a front-row view of what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review, and we’re always here if you need anything!
Cheers - Jordan from Lucky Orange
Jordan was very helpful in sorting my issue with billing - great customer service! Thank you :)
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. We're always here to support our users and are happy that we could resolve your issue so quickly. Thank you again for sharing the Lucky Orange love, and we’re just one email away!
Cheers - Jordan from Lucky Orange
Must have. It really helps to track what customers really care about
Must-have’ is a phrase we love to hear from our users! Seeing what your customers experience in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review, and we're here to support you if you need anything!
Cheers - Emilia from Lucky Orange
A must have app, with excellent customer support and help available
Thanks for leaving us a review! We love when our users describe Lucky Orange as a "must-have app!" Nothing feels better than finding ways to enhance your customer experience. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Using this app, I can stop guessing. Does what it says on the packet!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to analyze visitor behavior. Thank you for your review, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange