Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

Edited June 21, 2020

If you are thinking about adding this app, just do it! Trust me you will not be disappointed. My favorite feature is the live recordings. It is helpful to see what customers doing on my online store.

Simona Clothing Boutique
United States
3 months using the app
Lucky Orange LLC replied June 22, 2020

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that accessing visitors in real-time with live view has helped you get a front row experience to how your customers use your website. Please don’t hesitate to reach out if we can be of service in any way!

Cheers - Jordan from Lucky Orange

September 25, 2023

Lots of good data and analytics

BOLDR
United Kingdom
3 months using the app
Lucky Orange LLC replied September 27, 2023

Thank you for your five-star review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Emilia from Lucky Orange

December 18, 2019

Customer service is incredibly helpful. The app is very user friendly and incredibly useful for any store.

Nuuo59
United States
3 months using the app
Lucky Orange LLC replied December 18, 2019

It is truly our pleasure to help our customers achieve their business goals. Love to hear you are having a beneficial experience using Lucky Orange!

Cheers- Justin from Lucky Orange

August 1, 2023

Very useful app. Allowed us useful insigts so we can improve our user experience. Great support. Many thanks.

ROCKETZ Verleih
Germany
3 months using the app
Lucky Orange LLC replied August 8, 2023

Those are words we love to hear! Helping our users get the most out of their Lucky Orange is a priority because the more you can see what people are doing on your Shopify store, the more you can make improvements that result in more sales and happier customers. Plus nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Emilia from Lucky Orange

April 23, 2018

This is a must have app for your shopify store!!!

Golf Tailored
United States
3 months using the app
May 14, 2019

Love this app for what does, you can't beat it. The heat maps gives me enough data to determine which parts of my site gets the most attention. The data that is gathered can be used to get more sales. Thank you to the team at Lucky Orange!

MyKidsNuk
United States
3 months using the app
May 29, 2020

This is by far my favourite app on Shopify so far!!! i have to type min 100 characters for some reason.....

BestOrdersOnline
Belgium
3 months using the app
Lucky Orange LLC replied May 29, 2020

Thank you for the five-star review! We're honored to be your favorite Shopify app. Don't hesitate to reach out if we can be of assistance in any way.

Cheers - Kelsey from Lucky Orange

Edited August 9, 2019

I've been using Lucky Orange on every one of my sites for years and I can't put into words how much it does for our businesses. It makes it simple to see why your visitors aren't converting and gives you the chance to fix those issues so you don't spend a ton on traffic without results. The customer service has been great and they're constantly working to make things better. Like I said we've been using them for all our businesses and will continue to do so in the future.

The Drowsy Chaperone
United States
2 months using the app
February 22, 2018

I would give 100 stars just for creating this app! Thank you!

Mysmartbackpack
United Kingdom
2 months using the app
December 3, 2018

App is amazing for that great data that it collects and really helps you boost your e-com business. The support with the agents is fast and really helps you out with any issues.

MS CLOTHINGLINE
Canada
2 months using the app