Reviews (1,444)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its detailed heatmaps, session recordings, and real-time visitor tracking, which effectively enhance customer behavior understanding and site usability. They value its seamless Shopify integration, intuitive dashboard, and minimal impact on site speed. The customer support is frequently praised for being responsive and helpful, especially during setup, making it a valuable tool for optimizing online stores.

Edited June 8, 2020

Well, it didn't get the effect I wanted. The checkout page can't be monitored. This is the problem of shopify. The customer service person of, Lucky Orange Review is very good.

Megete
France
About 17 hours using the app
Lucky Orange LLC replied June 8, 2020

Thank you for your review and feedback! The ability to track checkout pages is a feature that Shopify only provides to its Shopify Plus merchants. Keeping that in mind, Lucky Orange is still very helpful for all of your product pages, cart page and more - seeing how visitors use your store is invaluable in finding ways to grow sales. We wish you continued success, and please don’t hesitate to reach out if we can be of service in any way!

Cheers - Bradley from Lucky Orange

Edited January 11, 2023

Good app to review analytics, it's a necessity with e commerce these days. If your on the fence, there's no risk, lucky orange provides a free trial and the results that make you want to keep using their software.

Velour LA
United States
About 2 hours using the app
Lucky Orange LLC replied January 9, 2023

Thank you for the review and your feedback! We agree, if you own an e-commerce business, analyzing how visitors navigate your site is a must. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

August 3, 2017

It's taken us a bit to understand all that it does. Still learning actually but what we have learned from it has been super valuable.

Okie Dokie Co
Canada
November 19, 2024

MISHO
United Kingdom
9 months using the app
Lucky Orange LLC replied November 22, 2024

We appreciate your rating! We hope this means that visitor behavior has been helpful in identifying ways to improve your sales. Thanks again, and we're here if you need any assistance!

Cheers - Bradley from Lucky Orange

September 3, 2024

Revolin Sports
United States
3 months using the app
Lucky Orange LLC replied September 5, 2024

Thanks for leaving us a rating! There really isn’t anything like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your rating, and our team is here to support you should you need anything. Happy tracking!

Cheers - Emilia from Lucky Orange

August 24, 2024

zadro
Palestinian Territories
27 days using the app
Lucky Orange LLC replied August 26, 2024

Thank you for leaving us a rating! If there's anything we can assist you with, please don't hesitate to let us know. Thanks again, and happy tracking!

Cheers - Kelsey from Lucky Orange