Reviews (1,498)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to enhance understanding of customer behavior through features like heatmaps, session recordings, and conversion funnels. These tools help optimize the customer journey and improve sales. Additional features like live chat and real-time analytics are praised for their user-friendliness and effectiveness. The support team is noted for their responsiveness and helpfulness, ensuring a smooth user experience.
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The app is super easy to use, and their customer service is amazing—quick, helpful, and always on point. They made sure all my questions were answered. Definitely happy with both the app and the support!
We appreciate your review and thank you for the kind words. We strive to provide all of our customers with a great product and excellent support. We're just as excited to hear that it has been so easy to use our app. Visitor behavior data shouldn't be hard to use or understand, and we aim to make it easier than ever to gain the insights you need to grow your Shopify store. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Justin from Lucky Orange
Great way to know what's happening in your store!
Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
Great for understanding important details about your website, communication and demo from Emilia was outstanding and very in depth and helpful. A must have for your store.
Love to hear how Lucky Orange has made a positive impact on your website! Understanding your customers to make improvements that address navigation pain points and create a better experience is extremely rewarding. We're thrilled that you also enjoyed our free app tour—it's a great way to get to know our 20+ features and have any questions you may need answered. Thank you for this five-star review, and I’m here if you need anything else!
Cheers - Emilia from Lucky Orange
Fantastic app that is super helpful for providing insights on how customers engage with our website.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Other than the heatmaps, which was what I was looking for, I found the recorded session of the customer's journey throughout the site very insightful. Also, there are features such as pop-up announcements and surveys which are very neat additions and you won't have to juggle around multiple apps.
The interface is very intuitive and easy to use. I love their camouflage nick name of the visitors. Definitely recommend this app to those who are looking for functions like heatmap plus many more.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any assistance. Happy tracking!
Cheers - Jordan from Lucky Orange
Very Easy To Use! Great insights on day one!
Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Our team is just one email away!
Cheers - Justin from Lucky Orange
i'm still testing the app but it seems work perfectly for my purpose! very user friendly dashboard and very helpful features
Thank you so much for your review! Glad to hear that we are the perfect fit for your site! Our features really help you deep dive into that visitor behavior and pull out the insights you need. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Great customer service and really easy to use!
Thank you for your review! Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks again for your review, and don't hesitate to reach out with any questions.
Cheers - Justin from Lucky Orange
This app is a must-have. It's, probably, one of the top 3 apps a merchant should install. It gives golden information on the customers' journey in, through and out of one's eshop.
Support is, also, excellent. Every time I needed some answers or help, they were there to answer them quickly and to the point.
So, I must say that I cannot recommend this app highly enough !
Wow! These are words we love to hear. There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thank you for your review and recommendation, and you know we're here to help if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
The app is beneficial to our business and Bradley Friedman with the support team is outstanding!!
Thanks for taking the time to leave us a review! Our team is always here to help, and we are thrilled we were able to impress you with both of our support and technology. Please let us know if you need anything!
Cheers - Bradley from Lucky Orange