Reviews (1,424)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its suite of optimization tools, including heatmaps, session recordings, and form analytics. They value the insights into customer behavior, which help boost conversions without slowing down the website. The user-friendly dashboard and real-time data are particularly appreciated, as is the responsive customer support that aids in effective onboarding and troubleshooting.
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A must have app, with excellent customer support and help available
Thanks for leaving us a review! We love when our users describe Lucky Orange as a "must-have app!" Nothing feels better than finding ways to enhance your customer experience. Thanks again for your review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Great app so far, very informative to see how customers interact with our store.
Thanks for your review! We love hearing that you've had such a great experience. The more you learn about your visitors and what they experience, the more data-driven updates you can make that lead to measurable success. Thanks again for your review, and we’re here if you need anything else!
Cheers - Emilia from Lucky Orange
Using this app, I can stop guessing. Does what it says on the packet!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you can isolate the issue and fix it by using Lucky Orange to analyze visitor behavior. Thank you for your review, and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
Fantastic app that is super helpful for providing insights on how customers engage with our website.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all the difference in improving both the customer experience and your conversions. Again, thank you for your review, and please reach out if we can provide any further assistance. Happy tracking!
Cheers - Emilia from Lucky Orange
Due to a glitch our data wasn't recorded and lost and half of the sessions we had in the plan and we lost due to the glitch we're not recoverable. We didn't get offered any compensation or solution for the lost data, just a notice that it was our problem we couldn't get the data back. We decided to cancel because of sub par customer service and ask for a refund. Refund was decided to be 25% of the plan while 50% of the data was not able to be recovered due to the glitch. We also never used any heatmap or replay features during that time so we did not consume the plan. We were looking for a long term business relationship as our companies - 15 other businesses with plans all the 'Grow' plan for $79 a month - are long term customers, and we were planning on recommending them to our network 32,000 webshop owners, but we are switching our businesses and recommendations over to Hotjar now.
We understand your frustration regarding the lost data caused by our technical issue. Our technical team responded swiftly to implement a resolution, but unfortunately, we were unable to recover all data. Issues like this are rare, and we regret the inconvenience it caused.
Regarding the refund process, our policy accommodates adjustments based on usage and the specific circumstances of each case. Please see my most recent email for more information about our refund offer. While we respect your decision to explore alternatives, we hope to keep the lines of communication open. I would be more than happy to connect to further discuss your concerns. Please reply to my last email to continue our conversation. I look forward to hearing from you soon.
Best regards - Kelsey from Lucky Orange
Hello! We just installed the app, and it’s very intuitive. The data analysis features are amazing, and the support team was excellent. :)
Hello! Thank you for leaving us a review. We're thrilled to hear you had such a fantastic first experience! Analyzing visitor behavior to find ways to improve your Shopify store is invaluable for growing your business. As you continue to use Lucky Orange, please don’t hesitate to reach out if you need any assistance. Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
This app is great for in depth information that is crucial for the growth of my webshop. Customer service is also on point, even a boarding call is available to get you started off on the right track. Thanks guys!
Thank you for such kind words! We take pride in providing our customers with both great technology and customer support. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!
Cheers - Jordan from Lucky Orange
Good to see what my customers are doing. Helps with conversion
These are words we love to hear! Learning more about that customer journey is invaluable in growing your business. Nothing feels better than finding ways to make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Emilia from Lucky Orange
Really Happy with Lucky Orange , very straight forward and easy to use
Life is complicated enough, so why should your visitor behavior tool be complicated too? We're thrilled that we've been able to impress you, especially with our user-friendly design that anyone can use regardless of their background or technical experience. We appreciate your review, and our team is here if you need anything!
Cheers - Emilia from Lucky Orange
Honestly as a small buisness owner this is a must have, It literally has everything you could think of. Like heatmaps, and stuff. Its really cool how you can view customer sessions to see how they use your website
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!
Cheers - Emilia from Lucky Orange