Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

October 15, 2018

I started to use this app and it gives one most valuable information about what customers do while they visit your website, recommended it

ScoResse
United Kingdom
About 2 months using the app
July 10, 2016

Awesome App! Its not cheap if you run alot of traffic to your store but its free to try : )

Pix Gifts
United States
About 2 months using the app
August 24, 2020

One of the must have apps for your shopify store. It lets you serve your customer better by understanding their need. A recommended app to have.

Gallonmart
United States
About 2 months using the app
Lucky Orange LLC replied August 26, 2020

Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and recommendation! I’m here if you have any questions.

Cheers - Justin from Lucky Orange

May 7, 2020

This app has been great in allowing us to analyze customer behaviour in our website that has led us to a higher ROI. The app is easy to use and very intuitive.

PurifyMist
United States
About 2 months using the app
Lucky Orange LLC replied May 7, 2020

These are words we love to hear! Being able to see firsthand how customers spend time on your website can make a huge difference for your website and business. We appreciate your review, and I’m here if you have any questions!

Cheers - Kelsey from Lucky Orange

Edited January 9, 2019

This app is simple to use and seems to be working just fine. Gives you a unique perspective as to what visitors do when they visit your site. Helps you identify friction points. I used it during a free trial period almost a year ago when my site launched and it helped me identify some issues that once i fixed, subsequently lead to my first sale.

Fitness Junkies
United States
About 2 months using the app
October 19, 2023

Very happy with Lucky Orange and well worth the subscription. Fascinating to study user behaviour in order the maximise conversions. Favourite feature is the comprehensive filter functions. You can cut and slice data to drill down to the specific visitors you want to study. Very slick interface and a joy to use.

Better Home Living
United Kingdom
About 2 months using the app
Lucky Orange LLC replied October 20, 2023

Thank you so much for your kind review! We're thrilled to hear that you are happy with Lucky Orange and find it valuable for studying user behavior. We greatly appreciate your feedback and are glad to hear that you enjoy our filters and UI. Visitor behavior truly does make all the difference, especially when you can control how high level or granular you get. Thanks again for your review, and we're here should you need anything. Happy tracking!

Cheers - Jordan from Lucky Orange

July 29, 2018

Amazing app! Super responsive support! Bradley was very helpful in resolving an install issue that ended up being something that I had messed up on my end. Great team!

Unicornjunkies
United States
About 2 months using the app
March 12, 2021

Really enjoying Lucky Orange. Being able to see where our customers are hitting blockers in their path to conversion is great. Really helps us understand how our customers use the site and how we can improve it.

Millie & Jones
United Kingdom
About 2 months using the app
Lucky Orange LLC replied March 16, 2021

Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this five-star review, and we’re here should you need anything else!

Cheers - Jordan from Lucky Orange

May 25, 2021

Such a handy app, you can easily monitor your visitor's behaviours. You even can filter per action and view back recordings! Also the heat maps give a lot of insight about how visitors browse your website. Also the support is very reactive and helpful. Top service!

MyPetBuddy.be
Belgium
About 2 months using the app
Lucky Orange LLC replied May 27, 2021

Thank you for your review and such kind words! Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks again for your review!

Cheers - Kelsey from Lucky Orange

August 18, 2020

This app is really interesting. It allows you to see what your customers do through either a recording or real time. You can see if they are moving on due to something not working right or if they were expecting something in particular. Still learning how to fully use this app. There's also a live chat feature and a click heatmap.

Cute Asian Things
United States
About 2 months using the app
Lucky Orange LLC replied August 18, 2020

These are words we love to hear! Being able to understand your customers and what they do on your website is extremely helpful in growing your business. Appreciate the 5-star review - we love to hear when our customers are having an exceptional experience with Lucky Orange! Please let me know if there’s anything else I can do for you.

Cheers - Justin from Lucky Orange