Overall rating
4.7
Counts per rating level
  • 85% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing website performance and user experience through real-time data and detailed reports. The heatmap feature is particularly appreciated for its visual display of visitor interactions. The app also offers session recordings and live chat, enabling direct customer engagement. Merchants value the free plan, easy installation, and responsive customer support. Its robust analytics and visualizations are instrumental in optimizing websites to meet customer needs.

Edited December 10, 2020

I had a great chat person from LO tell me about half-a-dozen things I could do with LO that I didn't know about. I am psyched to really dig into it now instead of just using it to watch recordings of visitors. Jordan was a great chat specialist.

Pocket Tea LLC.
United States
2 days using the app
Lucky Orange LLC replied December 14, 2020

I love chatting with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Appreciate the recommendation, and don’t hesitate to reach out if we can be of service in any way.

Cheers - Jordan from Lucky Orange

July 9, 2020

Great App,
Works Perfect And Even Better Than Shopify Live View.

ShoesCover
Israel
2 days using the app
Lucky Orange LLC replied July 14, 2020

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Kelsey from Lucky Orange

December 10, 2022

The app os far is very insightful. I have made changes to my website based on the interactions I've observed using Lucky Orange. Every bit helps with an online store. This app is another great tool.

nielsenpecans
United States
2 days using the app
Lucky Orange LLC replied December 12, 2022

It's great to hear that you've already made changes to your website based on insights you gained from Lucky Orange! Please don't hesitate to reach out if there's anything we can help you with! Happy tracking!

Cheers - Bradley from Lucky Orange

May 7, 2021

Excellent Customer service. They got right back to me and were extremely helpful. The overall layout is effective, allowing you to see a lot of actionable data fast.

Long Hair Don't Care
United States
1 day using the app
Lucky Orange LLC replied May 10, 2021

Thank you for your review! Our team is always here to help our customers be as successful as possible, both now and in the future. Using Lucky Orange insights to learn more about your website visitors can help create an exceptional online experience. Wishing you continued success - we're here should you need anything!

Cheers - Kelsey

December 4, 2022

I simply love it. The level of granularity and depth that lucky orange provides, will allow me to get such good insight from my customers. It's gonna be a game changer for me! highl recommended

Woodylands
Australia
1 day using the app
Lucky Orange LLC replied December 5, 2022

Thank you for the five-star review! So glad you're using our CRO tools to discover meaningful insights about your customer's behavior. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

September 28, 2022

Great UX, very easy to use and very powerful tool to optimize sales. It's also quick and responsive.

Sarh Groups
Jordan
1 day using the app
Lucky Orange LLC replied September 28, 2022

Thank you so much for the five-star review! Using tools like our heatmaps and sessions is a great way to discover pain points in your customer's experience and optimize your site. We're here if you need anything!

Cheers - Bradley from Lucky Orange

September 19, 2019

So far, so good. Great to get a real time insight into client behavior on the site. Do arrange the free call to help guide you through the app as it's a great opportunity to find out everything the app can do for you / how it works. Justin was great at guiding me through the various functions. It is unfortunate that Shopify has limited the viewing of the checkout process only to subscribers of their highest paid subscription service as this is a very important stage of the client experience. Hopefully they will change that back to way it was previously where all Shopify merchants were able to see their client behavior throughout the complete transaction rather than holding this important and valuable piece of client information to ransom for the very few that can afford it. Shame on you Shopify. I love what you do and this is an unpleasant side of you I haven't come across before.

NEIL J. RODGERS
United States
1 day using the app
Lucky Orange LLC replied September 24, 2019

I love talking with our customers about how they can best leverage Lucky Orange, glad you found the call beneficial. Real-time insights are super impactful to decision making on websites and we can't wait to hear how Lucky Orange continues to help your website grow!

Cheers- Justin from Lucky Orange

July 3, 2017

WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!
WOW!!!! great app!

Thestressmanagers
Israel
1 day using the app
April 26, 2016

Superb..honestly there are only certain apps for which you voluntary feel like writing a review. This is one of them. The app is amazing, though I am still trying to understand how to use of more efficiently.

Anshulbijoux
India
1 day using the app
May 20, 2020

The Best App ever Best innovation- this is how we understand customer behaviour patterns. Thank you very much guys. I can see now what exactky the traffic is looking on website , how much time they spend, i can read so much data from the navigation.

thank you

EssentialsOnEarth
Australia
1 day using the app
Lucky Orange LLC replied May 22, 2020

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re passed your review along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Jordan from Lucky Orange