Reviews (1,363)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive features like real-time visitor recordings, heatmaps, and customer journey tracking, which are crucial for website optimization and enhancing customer engagement. They appreciate the user-friendly interface, easy installation, and the app's efficiency in boosting conversions and sales without slowing down the website. The customer support is also noted for being responsive and helpful.

Edited June 11, 2020

I’m totally hooked on this app it has helped me understand my business better and make necessary changes where needed to improve my business.

The Crafty Kit
United States
About 2 months using the app
Lucky Orange LLC replied June 16, 2020

Accessing what your visitors and customers do on your website is so rewarding! Using Lucky Orange to analyze their behavior and then use this insight to find areas on your website to improve is invaluable in growing your business. We appreciate your review, and happy tracking!

Cheers - Justin from Lucky Orange

April 5, 2023

Great app, very useful information for drop shipping. I would definitely recommend this app to others.

Thank you

CupsbyStanley.com
United States
About 2 months using the app
Lucky Orange LLC replied April 18, 2023

Thank you so much for this review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for your review, and we’re here if you need anything!

Cheers - Jordan from Lucky Orange

October 16, 2018

Really Love This App Specially Their Customer Support, Very useful app for my store Great features as well

ShoppingZebra
India
About 2 months using the app
September 27, 2020

I have been using this app for a while and it is the best app that records customer's recordings and provide chat support to them.

CUBAKART
India
About 2 months using the app
Lucky Orange LLC replied October 2, 2020

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business as is connecting with your visitors through live chat. We appreciate your review, and I’m here if you have any questions!

Cheers - Jordan from Lucky Orange

November 29, 2016

I have been having so many "add-to-cart" and "abandoned cart" lately and I just didn't understand why. Someone suggested to install Lucky Orange ... and I did about 45 minutes ago. As soon as I installed, I watched live my customers adding products to cart and found out that "Smart Up-Sell' would pop up instantly and was showing irrelevant products and the customers seemed confuse on how to get out of it ... then ending up leaving my site leaving their cart behind.

I didn't wait long and turned off my Smart Up-sell app and even though the app was showing me messages that I would lose 15% of my sell, I trust what I saw from Lucky Orange -- I was already losing sale because of the pop-ups. And as soon as the pop up was gone, just in time, a customer was adding products to cart and finalized her payment ALL in just 3 clicks! No more stupid pop-ups to confuse them. And thank you so much Lucky Orange for showing me the way to better conversion! :)

Just For Cat Lovers
United States
About 1 month using the app
February 15, 2023

www.geekaybikes.com using in India. Loved the app and the support. Provides all essential insights to grow your business

Geekay Bikes
India
About 1 month using the app
Lucky Orange LLC replied February 17, 2023

Thank you for the five-star review! Glad to hear that you're using it to discover valuable insights about your website visitor's behavior.

Cheers - Bradley from Lucky Orange

December 28, 2023

わかりやすい

Sodachi歯科
Japan
2 days using the app
Lucky Orange LLC replied January 3, 2024

ありがとう! - Emilia from Lucky Orange

April 2, 2021

It's such a great app. It really helps in monitoring the customers' behavior and identify potential enhancements to your store. Highly recommended.

Dee Smart Kitchen
Qatar
About 1 month using the app
Lucky Orange LLC replied April 5, 2021

Thank you for your five-star review and recommendation! We love when our customers describe Lucky Orange as “such a great app.” Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way!

Cheers - Jordan from Lucky Orange

December 29, 2020

I started to use the app to understand better what is working in my shop and what is not. I already discovered some things which I could improve. I will try more and see how it can improve my business.

POLARSTY
Germany
About 1 month using the app
Lucky Orange LLC replied January 4, 2021

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thank you for your review. We’re here if you have any questions. Happy tracking!

Cheers - Justin from Lucky Orange

April 17, 2023

Great app, I use it on multiple sites. It helps a lot with understanding interactions and finding out what to improve.

Zenchant Burners
Hungary
About 1 month using the app
Lucky Orange LLC replied April 18, 2023

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Bradley from Lucky Orange