Reviews (1,318)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to boost conversions and sales through detailed insights into customer behavior. Key features like heatmaps, session recordings, and real-time visitor tracking help identify user pain points and optimize websites. Merchants appreciate the easy installation and user-friendly interface, which facilitate quick, data-driven decisions. The customer support is also noted for being responsive and effective, enhancing the app's overall value.
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I'm fairly new to using this app - but so far so good. It's very powerful - and both the real life view and the recordings have been a huge asset to understanding how users use my site. Customer service is excellent too.
Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!
Cheers - Kelsey from Lucky Orange
Gives great information on where people are going on your website. Emilia was great at explaining how it works and all the information you can get out of it.
Emilia from Lucky Orange here! Thank you for such kind words. My team and I are always happy to help users like you! Thrilled that Lucky Orange has provided you with the insight you need to improve your website. Thanks again for your review, and we're here should you need anything!
Cheers - Emilia from Lucky Orange
Great App! Highly Recommend! I get a lot of page views but no purchases and this really helps me figure out what the reason is.!
Not only is this very addictive, but very valuable, and the support team is great, and efficient in replying
“Very addictive” and “Very valuable” are words we love hearing from our customers! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review (and your kind words for our support team)! We’re here if you have any questions.
Cheers - Jordan from Lucky Orange
Great app ist perfect to have an overview over your shop. You can see the customers live. Great 5 stars.
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!
Cheers - Kelsey from Lucky Orange
This app is great for new and existing business owners. Provides great insights on where your site is performing well and where you can optimize it. Justin was super helpful and answered all of our questions!
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else!
Cheers - Justin from Lucky Orange
I had a great experience chatting with Emilia. She was thorough giving me explanations of how to use the platform and followed up with some useful blog posts regarding my concerns.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with our team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions!
Cheers - Emilia from Lucky Orange
There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great product!
Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's anything we can help you with!
Cheers - Bradley from Lucky Orange
Great app to capture customers' reviews and the support team has been fantastic and so accommodating! Highly recommended!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Emilia from Lucky Orange
Im very happy with this app and the team. In the beginning it didnt worked. But the team helped me very quickly. im now in the free plan but im sure that i will change it in the future when im succesfull.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this five-star review, and happy tracking!
Cheers - Bradley from Lucky Orange