Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

October 5, 2023

top app

Bnassi
France
About 1 month using the app
Lucky Orange LLC replied October 16, 2023

Love to hear our users describe us as "top app!" We strive to make it easy to see what your visitors experience on your Shopify store, and with a review like this, it sounds like we've been able to impress you! Thanks for your review, and we're here if you need anything.

Cheers - Bradley from Lucky Orange

February 17, 2020

I used this app and i love its amazing features i honelty recommend that you get this app omg. So worth the money

petdistractiontoy
Canada
About 1 month using the app
Lucky Orange LLC replied February 18, 2020

We strive to make sure all our customers walk away saying "OMG so worth the money." It's the best part of our day getting to work with great businesses like you and we wish you nothing but the best in the future!

Cheers- Kelsey from Lucky Orange

August 18, 2020

Luckyorange is a game changing app, it helped to me monitor the rights and wrongs going on in my store and what could i improve. I could even chat with customers to fulfill their requirements. Kudos to luckyorange.

Coutfit
United States
About 1 month using the app
Lucky Orange LLC replied August 18, 2020

“Game-changing” is a phrase we love to hear from our customers! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! Happy tracking!

Cheers - Kelsey from Lucky Orange

March 24, 2019

This is a great app! It helps a lot to notice some minor (or great) issues that affect conversions in our site.

things4u.mx
Mexico
About 1 month using the app
October 20, 2020

This app is a must for new stores. I have been able to detect bugs that I would have otherwise missed.

Mary Vende
United States
About 1 month using the app
Lucky Orange LLC replied October 20, 2020

Thank you so much for your review! Love to hear that you’ve been able to learn more about your visitors to optimize your store and get those bugs resolved before they could stop any sales. When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more conversions. Thank you for your review, and don't hesitate to reach out should you need anything from our team. Happy tracking!

Cheers - Jordan from Lucky Orange

Edited September 27, 2019

Great app and show how customers move around in your online shop. It records automatically and also shows the location of potential customers.

Capsule Buds
Netherlands
About 1 month using the app
Lucky Orange LLC replied September 27, 2019

Getting a front row seat to customers' behaviors while online is a feature we love too! Appreciate your review, great to hear from satisfied Lucky Orange customers.

Cheers- Bradley from Lucky Orange

December 8, 2018

This app is a game changer for social proof. Highly recommend, It def shows the customer interaction

Rapunzled
Canada
About 1 month using the app
November 27, 2020

I really like the insights this app provides. I will be using it to adjust my site according to the data I now have access to. Great customer service too! Bradley was helpful and super responsive.

UV Pure Phone
United States
About 1 month using the app
Lucky Orange LLC replied November 27, 2020

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Bradley from Lucky Orange

October 4, 2023

Ich bin äußerst positiv überrascht, wie zügig mein Anliegen dank der Unterstützung von Jordan gelöst werden konnte. Herzlichen Dank dafür! Ich kann dies nur wärmstens empfehlen und werde sicherlich weiterhin auf diesen exzellenten Support zurückgreifen.
I am extremely pleasantly surprised at how quickly my issue was resolved with the help of Jordan's support. Thank you very much for that! I can wholeheartedly recommend this and will certainly continue to rely on this excellent support

herz-und-pfötchen
Germany
About 1 month using the app
Lucky Orange LLC replied October 16, 2023

Danke schön - Jordan from Lucky Orange

December 5, 2022

We have been using lucky Orange for over 11 years and it is an invaluable tool for analysing website data live or otherwise. Be lost without it.

Yark Beds
United Kingdom
About 1 month using the app
Lucky Orange LLC replied December 6, 2022

Wow, thank you for the glowing review and continued support! We're so glad you've been able to use our tools to provide insights into your website visitors' behavior. Please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange