Reviews (1,391)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface and effective tracking tools like heatmaps and session recordings, which enhance site usability and boost sales. The app is noted for its seamless Shopify integration, easy installation, and responsive support. It offers a cost-effective pricing structure, including a free plan beneficial for new or small businesses, making it a valuable tool for optimizing website performance.

September 8, 2023

gostei muito mudo meu jogo com esse programa

Tupynambá
Brazil
30 days using the app
Lucky Orange LLC replied September 27, 2023

Obrigado pelo seu feedback! Estamos felizes em ouvir que o Lucky Orange fez a diferença para você. Estamos aqui para ajudar sempre que precisar!

Cheers - Bradley from Lucky Orange

August 13, 2023

I've been using the Lucky Orange app on my Shopify store for a month now, and I must say it's been a game-changer. The level of insight it provides is unparalleled. The heatmaps allow me to see exactly where my customers are interacting the most on my website. This insight has empowered me to optimize my website layout and design, resulting in improved user experience and engagement.

The real-time session replay feature is simply amazing. Being able to watch how visitors navigate through my site, where they get stuck, and what actions they take has given me invaluable insights into user behavior. It's like having a front-row seat to understanding my customers' journey, which has led to strategic improvements that I wouldn't have been able to identify otherwise.

Installation and integration were seamless, and the user interface is intuitive and easy to navigate. The app's robust analytics and visualizations have truly helped me fine-tune my website to cater to my customers' needs better.

Overall, Lucky Orange has become an indispensable tool in my eCommerce toolkit. If you're serious about understanding your customers and making data-driven improvements to your Shopify store, I highly recommend giving this app a try. It's made a significant impact on my business, and I'm confident it will do the same for you.

Prima Donna Extensões
Portugal
30 days using the app
Lucky Orange LLC replied August 25, 2023

WOW! Thank you for taking the time to share the love with such an incredible review! We love when our users use phrases like "game-change" and "indispensable" to describe Lucky Orange. Seeing exactly what your visitors and customers do and experience on your website through session recordings and heatmaps can make all the difference in improving your website and growing your business. We are glad to be a part of your website's journey and look forward to continuing to work with you! Thanks for your review, and happy tracking!

Cheers - Emilia from Lucky Orange

August 4, 2023

Oh, I just had to share my excitement about Lucky Orange Heatmaps & Replay! I recently started using it on my website, and I'm blown away by the insights it provides. The best part? The free plan! I mean, seriously, it's like having a secret weapon to improve my online store without breaking the bank.

With this app, I can watch actual recordings of how visitors navigate my site. It's fascinating to see what catches their attention and where they drop off during the purchase journey. And those heatmaps? They give me a visual representation of what's hot and what's not on my website. It's like having a direct line into my customers' minds!

Oh, and the surveys are brilliant! I can ask my customers directly what they want, and it helps me fine-tune my offerings. Plus, the real-time chat feature is a game-changer. I can engage with visitors and address any issues they might have, right then and there.

Sure, there were a few hiccups with plan upgrades, but their customer service was pretty responsive and got things sorted out quickly.

All in all, Lucky Orange is an absolute gem of an app. It's easy to use, incredibly insightful, and it's definitely helping me boost conversions. If you're running an online store, I'd say you're missing out if you haven't given Lucky Orange a try. Trust me, it's a game-changer!

cezannearte
Canada
30 days using the app
Lucky Orange LLC replied August 8, 2023

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our support and technology. Thanks for this glowing review, and happy tracking!

Cheers - Jordan from Lucky Orange

September 20, 2023

I'm absolutely thrilled with my experience using Lucky Orange! As a startup in the e-commerce world, understanding user behavior on our website is crucial, and Lucky Orange has been an incredible asset.

The user-friendly interface and comprehensive analytics provided by Lucky Orange have given us valuable insights into our website's performance. We've been able to identify areas for improvement, optimize our sales funnel, and enhance the overall user experience.

One of the standout features is the real-time session recording, which allows us to see exactly how users navigate our site. This insight has been invaluable for making data-driven decisions and fine-tuning our website to better serve our customers.

Additionally, the support from the Lucky Orange team has been exceptional. They are responsive, knowledgeable, and genuinely committed to helping their customers succeed.

I highly recommend Lucky Orange to any e-commerce business looking to gain a deeper understanding of their website's performance and improve user engagement. It's a game-changer!

Crabby Tunes
United Kingdom
30 days using the app
Lucky Orange LLC replied September 27, 2023

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Love to hear how Lucky Orange has helped you grow your business and website. As our founders have always said, “You shouldn’t need a PhD in Analytics to improve your website.” Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Kelsey from Lucky Orange

Edited October 12, 2020

I used this app to help me with the replays of visitors. I really like how it does track down everything, and for all the new store owners out there, this app helps in knowing your customer behaviours a lot. It helps in knowing whats creative working on your site and whats not.

Try Toon Me
India
29 days using the app
Lucky Orange LLC replied October 14, 2020

Nothing feels better than finding ways that make your customer experience better than ever. Thank you for such a glowing review! We’ve passed it along to our sales and development teams to share the love. We’re always here should you need anything!

Cheers - Justin from Lucky Orange

May 25, 2023

I've had a live personalised onboarding session with Justin. He's been great and well prepared, he showed me all the basic feature of Lucky Orange, which is a great app!

Delux Power
United Kingdom
29 days using the app
Lucky Orange LLC replied June 2, 2023

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and sharing the Lucky Orange love. Don’t hesitate to reach out if you need anything!

Cheers - Justin from Lucky Orange

February 8, 2022

i used this app and it help me a lot to monitor my customer and track the store problems and then i will remove the errors and what customer wants.

SoulFamilyTees™
United States
29 days using the app
Lucky Orange LLC replied February 9, 2022

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking!

Cheers - Jordan Meeker

December 29, 2020

i have tried over 3 apps like these to check when my customers are leaving, how they are interacting with my website, what part of my funnel needs improving. This app did all of that and more. It should get the recognition it deserves because it saved me a lot of time and money! If you're starting out I 100% recommend you getting this. They have a free trial so just try it for yourself.

Senpai Saga
United Kingdom
28 days using the app
Lucky Orange LLC replied January 4, 2021

Thank you so much for your review! Love to hear that you’ve been able to learn more about your visitors and their behavior. When you can understand what’s preventing a positive customer experience, you can make real-time changes that result in happier customers and more conversions. We appreciate the Lucky Orange love! Don’t hesitate to reach out should you need anything from our team.

Cheers - Jordan from Lucky Orange

July 30, 2018

very great and wonderful app

They also have a good support ready to help you

I recommend

Kdprev
Canada
28 days using the app
April 9, 2020

I mean support literally amazing. Helped a lot in this hard situation of covid-19. And app really good change a lot of things in store. Because i can see why people leaving the store without purchase.

Infamiss
United States
28 days using the app
Lucky Orange LLC replied April 9, 2020

We’re so happy to be able to impress you with our customer support and our technology. Your kind words are greatly appreciated, and we wish you the best of luck during this crazy, turbulent time. Hopefully things will be back to normal soon! Let us know if there’s anything we can do to assist you further.

Cheers - Justin from Lucky Orange