Reviews (78)

Overall rating
2.7
Counts per rating level
  • 51% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 28% of ratings are 1 stars
November 16, 2020

Poor quality control. Poor customer support. I placed orders for several samples from LuLu (both in Shopify via the app and through xpress.lulu.com). The gloss cover paperback was fine, but the matte covers on three different paperbacks were badly curled. I also contacted support about the customized packing slip: LuLu acknowledged that there was an issue and said its developers were ...

The Obolus Press
Canada
14 days using the app
July 15, 2018

Serious excited to print my first book! THANKS LULU

Nailgurl
United States
12 days using the app
March 5, 2020

This app doesn't work. I installed it then tried to create a book. I keep getting the following message:

IMPORTANT NOTICE:
Unable to select your Connected Shopify Product?
We've identified a bug that is preventing users from selecting a Product while creating their Lulu xPress project. We're actively working on a fix.

Cindy Bendel Designs
United States
5 days using the app
Lulu Publishing replied March 31, 2020

We're sorry you experienced this issue during your attempt to use our app and that you were unable to use the provided workaround. In the future, please reach out to us and ...

February 11, 2021

This company takes WEEKS just to make the product, and they do not give proper estimations on production time at all. This leaves your customers angry and without the product they ordered. I literally used to make hand-bound books before trying print on demand, and I can sew the signatures and create a fully custom, hardback book in three to four days. I would think a company using industrial ...

BookandBloom
United States
3 days using the app
March 15, 2023

Just installed but but wondering why it's charging me an extra $2 to print a book than on the Lulu website.

I like that it allows variants! Would be great if i didn't have to upload interior to every variant if it's the same and just choose to use the same interior and just change the covers.

We'll see what happens I might place a test order just to see how it arrives.

Deja Drewit
United States
2 days using the app
September 8, 2020

I tried to use the app and create a book but I failed. So after a few hours trying I wrote an email to the Customer Service. They answered that my request was highly important but they won't answer because of too high level of request they have to face.
It's an absolute shame to face such a situation so I deleted the app and wen to competition and found some offering great service.
So as a piece ...

Adventurers Tale
France
About 5 hours using the app
Lulu Publishing replied October 20, 2020

Thank you for writing a review, we sincerely appreciate you bringing this issue to our attention. We’re sorry to hear you had such a frustrating experience trying to get in ...

December 1, 2020

I tried installing the app but it appeared to be buggy. My one star is based on just that experience. I was thinking I might try it again, but reading these reviews, I don't know if that's wise. I'm new to Shopify and ecommerce, but I can read! It seems there is more dissatisfaction than there should be with the lulu app. I've never used them before. I'm awaiting arrival of a sample calendar I ...

Jean Williams Studio
United States
27 minutes using the app
December 21, 2018

I started a Print and Digital Magazine and thought I would try LuluxPress out because it was attached to shopify.. However this is the worst Print on demand service I will ever encounter! First I made sure my book was perfect and printed it for myself.. Finally I recieved it and the colours were distorted, the cut of the magazine was all off I was missing page numbers because they cut past the ...

Creators Mag
Canada
Lulu Publishing replied April 22, 2019

Thank you for the feedback Creators Mag. Our apologies again for the issues with your project. We have now corrected the file and shipping issues that were born from your ...