Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its robust customization options, particularly for businesses offering personalized or print-on-demand products. Despite some installation challenges, the app is praised for its user-friendly interface and fast operation. Customer support is highly commended for its responsiveness. Some improvements are needed for Shopify compatibility, but many merchants recommend the app for its positive impact on their businesses.

August 29, 2023

Having integrated the Lumise Product Designer into our Shopify store, we've witnessed a significant enhancement in user engagement. The tool is intuitive, allowing our customers to unleash their creativity and design products to their liking. The interface is user-friendly, ensuring even those with minimal tech-savviness can navigate with ease. Moreover, the live support provided by the Lumise team is commendable, addressing queries promptly and efficiently. The app not only adds value to our store but also offers a unique shopping experience for our customers. Highly recommended for any e-commerce platform looking to offer personalized product designs.

Juby Cards
United States
18 days using the app
Edited August 1, 2023

I have persisted with this app because I am optimistic and see that this could be a great app with some updates. It is not actually compatible with Shopify as it takes over the shopping cart/checkout entirely. So if you run other apps that require the cart and checkout to remain as standard, it will not work at al for your store. It sets up a shopping cart within the Shopify shopping cart so there are 2 checkout buttons.
UPDATE: The developers have now been helpful with working on the coding for my store so that the messy checkout this app makes is better for our customers. This app does have plenty of possibility and potential and I still hope that in time the required improvements will be made, however it is a way off from actually being properly compatible with Shopify, especially if you sell items that do not require customisation along ones that do using this app.

1/8/23 - Updated and increased the rating from 1 to 3 stars.

Over 1 year using the app
August 26, 2023

I believe it's a great app but is a little challenging to get started. Support is very good though. I just wish I would have made contact sooner.

United States
Almost 4 years using the app
March 25, 2023

Easy to use app Installing was hard but their customer service is great. Agent Andy really helps me set up the application on my website.

United States
15 days using the app
January 5, 2023

This app has been huge for my business and customers. Recently switched over from wordpress to shopify and Andy helped me with some issues I had transferring getting the lumise app connected. Great customer service.

The Print Champs
United States
2 months using the app
October 10, 2022

The team has helped up get everything set up and the product seems to work good. We are in the testing and getting ready to go live with the app soon.

Temporary Tattoos
United States
13 days using the app
Edited January 23, 2023

if -5 stars was an option thats what this deserves. Terrible application for shopify, does not support it properly, Should not even be an application option for this platform. Customers can only go straight to checkout once products designed, no option to add to cart and combine with non lumise products. Useless!!! Don't waste your time.

Hoon Customs
About 1 month using the app
Edited April 10, 2023

Great app! Good customer service too, Andy helped me multiple times when needed it! Great addition to my website

Pixie Patio
22 days using the app
July 19, 2023

10/10 for support from Andy & Jade! After having to fix a couple minor issues, these have been resolved in the matter of hours. Highly recommend.

My Stubby
4 months using the app
June 14, 2023

very friendly and good customer support.. if you have a problem you will get help immediately.. i can only recommend it <3

Bubble Blaster
15 minutes using the app