Truly an amazing app, with incredible support that responds in a timely and helpful manner. Highly highly recommend this app to anyone focusing on personalized / customized products.
We cannot recommend this app for GMT-6 or close to that at this point due to no support - and no service level agreement on when they will respond (ex: within 24 hours). There are no USA support hours. The app is 2 people - Jade and Daniel who are in Vietnam - it is a 12/13 hour time difference (They are GMT +7 they say). Their app says 24/7 support. Not true. They work 8-5 Monday-Friday only. They are too busy to help current customers they say. And they cannot hire more help because COVID has caused a decrease in app users. This is very sad because we like this app. They have deficiencies in documentation, support hours, and response time during support hours.
The app and Lumise support is great. I compered Lumise with other solutions on the market and it's the best. I use it for my print on demand store with apparel and defintly will use it for other projects.
Using Lumise to customize products.. support is super helpful and fast!! Only thing on my wish list is the ability to apply coupon codes.
Amazing customer service. It doesn't matter what time of the day, they're always very quick to respond. 12/10 customer service. Thank you!
Print You Think
Its really a good design tool,support is also good and it helps my business to give a new trendy look with good features and customer friendly options
The support has been excellent, Jade was able to pointed me in the right direction. thank you for your help.
Ivy Designs Co.
Lumise POD has met all of our requirements for creating custom options for our customers. The support has been excellent, Jade was able to tweak our designer options and pointed me in the right direction for how to learn how to make changes. I learned a lot just in the short time Jade was helping me!
Jade was a great help, and answered all my questions, the app was not what I was looking for, however if you are looking for a POD design tool, I would highly recommend Lumise.
West Coast Prints llc
Jade was extremely helpful to all my questions and getting me started with this app! Very happy with the customer service.