Reviews (116)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants in the custom printing sector highly recommend this app for enhancing user engagement and providing a unique shopping experience. It features an intuitive, user-friendly interface suitable for all skill levels and offers robust product customization options that significantly reduce setup print time. The app's performance on mobile devices is also praised, ensuring a good experience for mobile shoppers. Additionally, the customer support, particularly from team members like Andy and Jade, is frequently commended for their responsiveness and helpfulness during the setup phase and troubleshooting.

January 6, 2024

I recently reached out to the Lumise Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful. Special kudos to Andy, who went above and beyond to ensure my issue was resolved efficiently. Their dedication and professionalism truly made a difference.

My Store
United States
5 days using the app
April 6, 2024

I recently had the pleasure of using this app and experienced firsthand the incredible support provided by Andy, a member of their support team. From the moment I installed the app, Andy was there to assist me every step of the way. I will rate 5/5

Zidesign
Ireland
About 1 hour using the app
April 23, 2024

Vielen dank Andy für den Superschnellen Support
jetzt funktioniert alles perfekt.

Schnellkaufbutton ersetzt durch (Anpassen Button)

Taunus-Print
Germany
1 day using the app
December 17, 2023

great service

Chilltown Print Shop
United States
7 months using the app
August 26, 2023

I believe it's a great app but is a little challenging to get started. Support is very good though. I just wish I would have made contact sooner.

10pinbowlers.com
United States
Over 3 years using the app
April 7, 2021

Best part about Lumise is the support. Every program has its limitations but works well as intended.

Create Signs
Australia
Over 3 years using the app
Edited September 26, 2019

** UPDATE **
Developer released a fix within 10 hours that exports PDF's in the correct colours. Great work! Works perfect.

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Really wanted to give this a 5*
• Customer support is great.
• Designing tool is great, set up was fairly simple.
• We wanted this to reduce our own workload and provide print ready artwork from customers... sadly the PDF doesn't work as intended with colours. The only reason it doesn't get 5 stars. Hopefully this is fixed at some point, otherwise, it's great.

Touch Plus
United Kingdom
Almost 3 years using the app
King replied September 25, 2019

Hi, thank you so much for your review and so sorry about the issue related PDF, we are fixing it :)
Have a nice day ahead

Edited September 24, 2021

Good app for someone looking for a plugin to customize all kinds of products, especially clothes. A lot of features, almost everything is configurable. Staff is very competent, attentive and responsive.

DTG MTL
Canada
Over 2 years using the app
June 4, 2021

Great app and great support from Jade! This is the most comprehensive design app which meets all our needs. The best is the support from Jade who helped me with my difficulties, making recommendations and also fixing exactly the issues i'm having. Definitely recommend this app.

Love Color
Singapore
Over 2 years using the app
May 17, 2022

Simple but effective, brilliant program. I needed help with orders being deleted after two months and the team helped me and got everything back within a day or so

Dropship.co.uk
United Kingdom
Over 2 years using the app