Reviews (116)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants in the custom printing sector highly recommend this app for enhancing user engagement and providing a unique shopping experience. It features an intuitive, user-friendly interface suitable for all skill levels and offers robust product customization options that significantly reduce setup print time. The app's performance on mobile devices is also praised, ensuring a good experience for mobile shoppers. Additionally, the customer support, particularly from team members like Andy and Jade, is frequently commended for their responsiveness and helpfulness during the setup phase and troubleshooting.
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it's only works on the pc version and not working on the phone !
you should guys fix your app ! also support doesn't anwser me !
It's really a cool app, perfect for print on demand business. And hope they can fix some small bug to make it better. Thank you for the great contribution to the print on demand industry. And apologize for the rude before.
So sorry but I think you misunderstand about our app, our app allows customers to design a t-shirt or other products. Please contact me to thang@the4.co to get the support direct.
Thanks
Too many Bugs, and the worst bug is the customer service, shall we do the debug for Lumise ? I can, but they read without reply make me wanna quit it and leave the 1 star rating. Recently they still sent the mail to us and ask for give them a chance ,what's going on ? Why you don't reply us your app full of bugs at beginning ? I had reply you not to bother us any more, but you still send the mail to us ... , I had resend you mail to shopify , they will told you not to do it .
This app seems cool but is lacking clear instructions on how to do some needed things. That would be fine, if someone would respond to emails, tickets, or Facebook messages. This seems like it would be great with the proper support. It's a no go for me though.
Product is OK but missing a lot of serious features.
1.The cart does not go through Shopify so can't do any discount codes.
2. The cart does not work with other products in your Shopify store so if someone adds a product in Lumise they won't be able to add it another product that's not Lumise based. Very confusing for the customer
3. The print files are saved on Lumise's servers and there's no way to download the files without going through their servers. For customers that already have a whole fulfillment system set up, this is very problematic. We would want the production images to be saved on the Shopify servers or even emailed to us.
Would love to try Lumise again in a few months once the above is fixed and change my review to 5 stars. Right now it's missing too many features to be reliably used.
very friendly and good customer support.. if you have a problem you will get help immediately.. i can only recommend it <3