Reviews (556)

Overall rating
3.3
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
May 14, 2019

Transition from mailchimp app on my shopify store to bridging it with shopsync once shopify stopped supporting mailchimp was seamless

Wild Tree Essentials
United States
About 3 years using the app
April 12, 2019

This app has worked so well thus far. Kudos to the developers.. keep up the great work. I was so scared after MailChimp parted ways with Shopify. But you guys just saved the day.

Mr Parts ©
Nigeria
About 3 years using the app
July 23, 2019

Only a few days in but can't believe how simple this app has been. Everything seems to be working smoothly and connecting properly. If only Shopify could have advised its customers that all they needed to do was install this to keep everything working, things would have been much simpler.

Aerende
United Kingdom
About 3 years using the app
September 15, 2020

I recently downloaded the app. The integration went smoothly, so I am very pleased ! So far so good

Sustainable Fashion
Norway
About 3 years using the app
April 9, 2019

Installed this app based on the Mailchimp instructions and I have to say it works very well. The dashboard actually provides a bit more info than the previous Shopify app and the integration is doing what it says it should. Thank you for providing a neat solution to the MailChimp / Shopify issue.

Here and There Makers
Australia
About 3 years using the app
November 6, 2023

Not the best for very small business. The up charge for additional email blocks is where they get you. Looking to leave them asap. Paying twice as much as I would be happy with for my usage.

lukewessman
United States
Almost 3 years using the app
Intuit Mailchimp replied November 8, 2023

Hey there! Our team can help look over the account with you and discuss cost saving measures. Email mc-ecommappsupport@intuit.com and they'll follow up.

March 29, 2019

I am going to beg everyone to take a closer look at your data after installing this app. I have had quite spotty performance with ShopSync over the past 5-7 days. The initial install was seamless with all data syncing just fine. No problems with the baseline — the problem is going forward. I am using a plain-vanilla install of the Debut theme. The vast majority of my new subscribers are not porting to Mailchimp and there is just no rhyme or reason that I can discern with respect to which new subscribers will sync and which will not. In an effort to fix the problem, I uninstalled the app and re-installed it more than once between March 21 and March 25. On March 27 I had to force resync to get my new subscribers to move over to my list in MailChimp. However, all data for a test purchase through the Shopify site did port to Mailchimp just fine as well as data from a real purchase just today. On March 28, 71% of my new subscribers did not sync to Mailchimp. Today, March 29, over 60% of my new subscribers have not synced to Mailchimp. If the sync is supposed to be running continuously in the background, it does not seem to be working for me.

Rosary Habit
United States
About 3 years using the app
Intuit Mailchimp replied March 29, 2019

Hi Rosary Habit, thank you for the feedback. We wanted to let you know that we examined the store's submissions to Mailchimp and we're seeing some compliance-related errors coming from their API. Since we don't store data on our servers, we're unable to see the emails related to these errors.

With that said, resyncing from time to time may be exacerbating the problem and we recommend reaching out to Mailchimp's support team right away to inquire why some emails aren't making it over. Otherwise, customer data will sync over as advertised using the ShopSync app if Mailchimp allows it.

June 10, 2019

I use this app to send out welcome letters to my subscribers and it’s never sync. Out of about 50 subscribers only 4 emails went out. To me it’s no point in having the app

Pureeit
United States
About 3 years using the app
Intuit Mailchimp replied June 11, 2019

Hi there, thank you for the feedback. We saw your review and it sounds like you may have some confusion around with what our app does vs. Mailchimp's core features.

ShopSync is a tool that sends customer information from your Shopify store to Mailchimp (and vice versa). The app transfers and syncs customer, order and product information between the two platforms. You will still use Mailchimp for all your campaigns, automations, pop-ups and ads.

To be clear, we don't send any kind of campaigns or automations through ShopSync; we're just the mechanism that gets information to Mailchimp from your store.

Let us know if you have any follow up questions. Feel free to reach back out to us at support@shopsync.io.

Edited September 22, 2020

A great way of syncing your data to and from Mailchimp! I had a few issues and the customer service team fixed it up in no time!

by [REESEDELUCA]
Canada
About 3 years using the app
Edited April 12, 2019

Smooth and easy transition. No issues. Glad I'm still able to use Mailchimp after all. Thank you ShopSync. Haven't been able to test all features yet except for Mailchimp integration and Discount Code sync which is why I only rated 4 stars but pretty sure I'll be giving it 5 stars once I have had a chance :-)

Fabric Romance
Ireland
Almost 3 years using the app
Intuit Mailchimp replied April 11, 2019

Most welcome! Anything we can do on our end to update the rating to be 5 stars? Let us know at support@shopsync.io, happy to help anytime.