Reviews (662)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its professional email campaign tools and efficient Shopify integration, enhancing email marketing strategies with features like product recommendations and analytics. The dashboard is user-friendly and easy to navigate. Customer support is praised for its responsiveness and helpfulness, particularly through live chat, contributing to a positive user experience.
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DAVID was able to help me edit an automatic email and provided help with the amount of time before the pop-up appears on the website.
Overall the app has pretty much everything you need, but I do find that there are times where I'm not able to accomplish what I need to. In terms of customer service, it's great! David was very nice and responsive and was able to give me answers very quick.
I love the integration, it makes emailing easier and less time consuming. I love the product recommendations, however I did have issues with it pulling archived and drafted products once or twice. When I reached out to MailChimp they were helpful and seemed to very much want to fix these issues. Although a few things need to be fixed here and there, this emailer is the best one I have used so far. I love the analytics and overall ability to improve every email.
Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify.
I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.
Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.
Even though we did not get anything solved, Paul was very helpful.
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
Hey there! Our team followed up via email to help address questions with SMS. If you didn't receive it, check your spam folders to see if it landed there. If you're still not seeing it, email mc-mc-shopifysupport@intuit.com and our team will help further.
Valuto bene l'assistenza di questa App, ho avuto modo di parlare con l'operatore Rafael, ed è stato molto gentile ed è stato molto esaustivo in tutte le mie richieste!
Veramente consigliato
So far so good
Thank you for the review! Let us know if there's feedback we can pass along.
Lori has been really helpful solving my problems with the Shopify integration
Between the instructions on Shopify and MailChimp, setting up was fairly easy to do. MailChimp seems a little confusing to use because there are so many options available. Hopefully in time and with enough "playing" with it, I'll figure it all out and it the complexity will be a non-issue.
Hey there! If you need help learning more about the application, email mc-ecommappsupport@intuit.com and our team can help further.