Reviews (663)

Overall rating
4
Counts per rating level
  • 60% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its professional email campaign tools and efficient Shopify integration, enhancing email marketing strategies with features like product recommendations and analytics. The dashboard is user-friendly and easy to navigate. Customer support is praised for its responsiveness and helpfulness, particularly through live chat, contributing to a positive user experience.

February 14, 2025

Paul from Mailchimp for Shopify was incredibly helpful and friendly! He quickly understood the issue and provided a clear solution, making the whole process smooth and stress-free. Excellent customer support!

Sole Mechanics Australia & New Zealand
Australia
Almost 6 years using the app
January 29, 2025

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

The Gratitude List®
Belgium
Over 3 years using the app
February 5, 2025

Reach out needing for assistance it with retriving current mailing list and to see how to upload. Rafael was able to get me the information needed quickly.

LT Michael P. Murphy Navy SEAL Museum
United States
Almost 3 years using the app
February 12, 2025

MailChimp makes it easy for small business owners like myself to craft professional, compelling email campaigns. And their live chat support is great, too. Rafael was very responsive and friendly!

Stewart Surfboards
United States
Over 4 years using the app
February 6, 2025

I needed a quick bit of info on updating the Pop-up for my Shopify site so decided to try the CHAT. It worked great and Clairisse (sp) was a great help

WayneWilsonArt
Canada
Over 5 years using the app
January 17, 2025

We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business.

This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!

Yon-Ka Canada
Canada
Over 4 years using the app
January 27, 2025

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly.

What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference.

Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!

coffeetime.si
Slovenia
Over 2 years using the app
February 21, 2025

Dean was very helpful, listened carefuly, understood what my problem was then found out what I needed to know. My experience today was great! Thank you Dean.

Urncraft
New Zealand
Over 4 years using the app
December 10, 2024

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Pens Corner
United Arab Emirates
About 5 years using the app
January 27, 2025

Very helpful support (Lori) was able to guide through the process of setting up a form through mailchimp on Shopify

TileStyle
Ireland
Almost 4 years using the app