Reviews (682)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

March 25, 2019

We've just experienced the same as Black Seed Co. whereby our automated emails were re-sent out to customers (some of whom have unsubscribed!) I'd recommend not installing ShopSync until they have confirmed this issue has been fixed.

Bakedin
United Kingdom
2 days using the app
Intuit Mailchimp replied March 25, 2019

Hi Bakedin, we're sorry to hear you experienced this type of behavior. As noted in the other review you had mentioned, we're curious as to how this could be happening with ...

January 21, 2024

most disgusting, making fool their customers. In adequate staff to resolve the problem

Cupid's Haven
India
2 days using the app
September 16, 2020

Well, I hate to do this but I am at step one and can't stop getting a sad face saying ShopSync refused to link. I wrote in and followed the instructions 6 times and with no luck I am unable to get the app to simply install. Reviews aren't good so maybe this is my sign to move on. If anyone knows of an email-out system that works for them, please share. Thank you

aneahill
United States
2 days using the app
September 2, 2020

I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync

Armadi
Australia
2 days using the app
Intuit Mailchimp replied September 21, 2020

Hi Armadi, our app would not impact anything you're doing over at Facebook. We simply work with cart data at checkout and send that information to Mailchimp from your Shopify ...

August 9, 2020

Doesn't seem to work. I keep getting this error message after instal and so I can't get it to work at all. And I can't seem to find any info on how to fix it.
Temporary Installation Cookie Must Be Set
Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here.

After clicking the button, you will be able to install ShopSync by refreshing the page, or ...

a hop and a skip the label
Australia
1 day using the app
Intuit Mailchimp replied August 19, 2020

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's ...

April 3, 2019

We decided to use this ¨workarounds¨ as a solution for the shopify disaster. Now past customers who did not opt in are getting our auto welcome message and unsubscribing saying did not sign up. Great for our brand, nice work! Be aware everyone and good luck with email marketing.

Idea Chíc
United States
1 day using the app
Intuit Mailchimp replied April 10, 2019

Hi there, if you installed the ShopSync app prior to 4/4/19, our app was engineered to include past customers who "Accept email marketing", orders, and products in Shopify. ...

May 12, 2019

So far so bad. Installed it, got halfway through configuring (which itself was no fun, given the contradictory instructions out there)... and got a 502 Bad Gateway error. Uninstalled and tried again, but can't now even get as far as installing it. Long pause... 502 Bad Gateway.
No way of knowing whether this is a bug in ShopSync, or a problem at Shopify, or the former triggering the latter, but ...

millergreenkitchen
United Kingdom
1 day using the app
Intuit Mailchimp replied May 12, 2019

Hi there! Thanks for contacting us and our apologies for any hassle with loading the app. We experienced technical difficulties with ShopSync loading up correctly in Shopify ...

November 13, 2019

I can not install, I'm stuck. It says turn cookies off and then does nothing fter that.

PLEASE FIX THIS ASAP.

Silulo Online Store
South Africa
About 24 hours using the app
Intuit Mailchimp replied November 13, 2019

Hi there, if you are running into browser issues loading ShopSync please follow this FAQ: https://support.shopsync.io/using-shopsync/syncing-information#troubleshooting-the- ...

January 10, 2023

Sehr unzufrieden. Eine komplett überbewertete App. Kann fast nichts, support ist sehr inkompetent. Für alles muss man noch mal extra zahlen und selbst die normalsten Standart dinge sind kompliziert aufgebaut und unmöglich zu bearbeiten.

RePot
Germany
About 20 hours using the app
Intuit Mailchimp replied January 10, 2023

Thank you for your feedback. We sorry to hear that you had a negative experience. We value your input and would like to know more about your specific issues. We don't see any ...

May 14, 2020

Have wasted HOURS of my life trying to set this up now. Very frustrating! No matter what i do this will not work. Try deleting cookies and cache, different browsers, different devices, incognito tabs, made a new mailchimp account, uninstalled and reinstalled shopsync many times now and nothing I do will allow me to sync my mailchimp.

TAJ Fabrications
United States
About 18 hours using the app
Intuit Mailchimp replied May 27, 2020

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's ...