Reviews (682)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

June 24, 2022

Mailchimp is a shady platform that provides little to no support when something goes wrong. After installing the app to my shopify and spending time trying to understand the platform, I've received a notice that suddenly I'm in violation for a reason they will not disclose. Then they kick you out. No app support, lack of transparency, and no empathy make this a solid "NO" from me.

Spike and Crown Studios
United States
About 16 hours using the app
August 31, 2020

Not happy - the sync is just not working (waited for several hours and nothing was updated). I don't want to force a manual sync all the time just to get some data over into MailChimp. ShopSync has several articles and they outline that the sync can take up to 24 hours - based on whatever else is going on - but for testing and also in production if you have to wait for 24 hours before something ...

GeezerGlide LLC
United States
About 13 hours using the app
Intuit Mailchimp replied September 1, 2020

Hi there, thanks for commenting. Syncing times depend on the number of customers, orders, and products in your store. It also depends on the volume impacting our ...

April 29, 2020

Redirects me to page to set temporary cookie, which doesn't work. Other times says page can't be found. Tried deleting reinstalling and through Mailchimp account. Nothing worked.

Amber and Harmony
Australia
About 13 hours using the app
Intuit Mailchimp replied May 11, 2020

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's ...

May 25, 2021

app is giving cache issue by mistake audience was coming which did not below to my store in mailchimp

Head2ToeEssentials
United States
About 10 hours using the app
April 30, 2019

I uninstalled the App because it was nor working normally (didn't show the sync list option). Now I push on the "add app" button to install it again and Cannot install it. Shows "page not found" . Please help me with this issue to review the app

LadyMushroom
Chile
About 2 hours using the app
Intuit Mailchimp replied May 1, 2019

Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's ...

April 23, 2019

For some reason, I am not able to connect the shopsync at all though I tried. Guess, it thinks I did.

Flatbed Press
United States
About 2 hours using the app
Intuit Mailchimp replied April 23, 2019

Hi Flatbed Press, We're still actively getting stores installed, so it may be a temporary issue with Shopify's servers in certain locations.

Also, if you go to your apps ...

November 6, 2020

One MAJOR issue: If one of your subscribed contacts makes a purchase and does not click the box to opt in for email marketing (and why would they, they're already subscribed?) then they get UNSUBSCRIBED from your list. Not acceptable. This is the only app I can find to sync/track revenue generation from my emails so I'd really like to use it, I'd even pay for it. OneSass makes an app that syncs ...

Stonehouse California Olive Oil
United States
About 1 hour using the app
Intuit Mailchimp replied November 12, 2020

Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12/20: https://shopsync.io/changelog.

Here is more information about it ...

July 13, 2023

The date never got uploaded. It kept taking me to my Shopify account but when I clicked on a button to set it up, it brought me back to this page.

Naho's Floral Design
United States
39 minutes using the app
Intuit Mailchimp replied August 18, 2023

Can you try clearing your browser's cache and cookies? Cached data could be the issue here. If you're still seeing the data field not syncing, email mc-ecommappsupport@intuit ...

May 10, 2019

There's only one day left before the MailChimp/Shopify integration ends and there's a huge notice when installing this app:

"Important! Please archive any Mailchimp welcome e-mail automation before installing ShopSync

If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after ...

Eidon
Canada
26 minutes using the app
Intuit Mailchimp replied May 10, 2019

Hi there, Eidon thank you for your candid feedback. We've confirmed the welcome email behavior is a bug on the Mailchimp side, and their support team is investigating. It's ...

April 30, 2023

I've used Mailchimp in the past and it was great but I can now see why all the reviews are so bad. It feels like a bait-and-switch scheme. You expect to pay $13 a month, according to what you see in the Shopify app section, then go to their website and find that it's $40/mo. Then you start setting things up and the price starts showing up as $69/mo. Do you know what happens after a customer feels ...

Ivy and Pearl Boutique
United States
8 minutes using the app
Intuit Mailchimp replied May 1, 2023

We appreciate the feedback. We can connect you with our Support team so they can go over the options with you better. Email mc-ecommappsupport@intuit.com and they'll follow ...