Mailchimp: Email & SMS , 529 reviews

Pop up used to work when I used only mailchimp, but not anymore. I've tried everything i could to fix it but didn't manage to do anything. I'm thinking of moving to another app

Support is good once accessed. Hours are quite limited.

The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.

I am told that my feedback has been received.

After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync

ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.

The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.

UPDATED REVIEW: App works ok.
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Over 2 days, I've tried 3 times to sync our rather small store with SmartSync and it stalls out every time.

The initial sync went really well. My contacts, products and transactions all connected successfully, which was a huge relief. Later I got stuck on syncing my tags from Shopify to Mailchimp. So far I've been working on it for a few hours and the Shopify tags still aren't showing up in MailChimp. I only have ~ 200 customers and maybe five tags so I wasn't expecting this to be so frustrating. Now MailChimp is running in slow motion and its very confusing whether sync is causing this or something else? When you select the tags in Shopify to sync to Mailchimp, there is no "save" button or "sync" indicator to show its working. Overall, I love Shopify and Mailchimp. Amazing, incredibly powerful products. But this tag sync issue has me stumped and I'm spending too much time trying to figure it out.

So far so good. The transition was simple and seamless, ad the Shop Sync support team did a great job creating a tutorial that was VERY helpful!

This works but the Merge fields aren't showing for me and when a customer signs up to our newsletter it takes about 5-10 minutes to send to Mailchimp and sometimes doesn't send at all even though in their knowledge base it says real time sync.

Only using the app because the Mailchimp platform is so great.

I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.

I had subscribed for chat support a while ago and when I had my subscription made I have asked them for help via live chat and I got just an email from them telling me that I should subscribe for chat support before they can help me via chat. I just got sent some general information via email to solve a problem. I was waiting for hours for an answer but I did not got any further help . No answers via live chat and no emails but in the end they came back to me and explained it had to do with a kind of delay on their side. I still question this answer because I had this subscription a few days already before I had my first question via live chat made. This time delay cannot be a few days? In the end we were able to solve the problem via chat then. If you would like to reach them via chat they are working only at ET time. I give them 3 stars for now and if they turn to out to be really useful in future I may update my star rating to a higher score. I stay with them for now because far more difficult problems may arise in future and it is good to stay with them for now.