Reviews (582)
Refine
-
By rating
closed my account 6 months ago and have still been getting charged, ive contacted the support so many times and they still havnt resolved my issue! thought maybe if i come here they will take action!
We're sorry to hear about the experience and we do want to help. Can you update the review with your ticket number so we can look into the interaction? If not, please send an email to mc-shopifysupport@intuit.com and our team will help further.
Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.
I have to uninstall and reinstall the app every time to get the contacts to sync even though it shows that the store is connected.
Thank you for the details here. We apologize for the inconvenience with the issue you're experiencing. We'd like to have our team take a look at the sync operations with you. Email mc-shopifysupport@intuit.com and our team will follow up with you directly.
Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!
Dean has been very helpful the last hour. Dean gets 5 stars
The support this morning prior to Dean was really terrible and a waste of my time as well as your employees. I finally got so frustrated and fed up that I closed my account.I was told on 12/6/24 by the onboarding person that all the info would be synced and uploaded ot mailchimp. It was not as of Dec 9 . No one could figure out how to upload all my products and the pictures. I need to create email marketing pieces that were supposed to have gone out yesterday Dec 9.
I thought for sure i would be able to get the emails out today by 8 am est. WRONG WRONG WRONG
Well see if this all works later this afternoon now that i habe lost another entire day of marketing to ship to the east coast which means customers will have to pay more for shipping.
This is not to be released to the public it is only for inhouse use by mailchimp
Thank you for the details here especially your experience with Dean. Can you update your review with the ticket number of your interaction so we can take a closer look? We can also connect you directly with a member of our team with more Shopify knowledge to help you utilize the integration to the best possible. Email mc-shopifysupport@intuit.com and our team will follow up further.
DEAN was fantastic. Very patient, thorough and resolved my issue quickly and kindly!
I would like to have some help with SMS marketing. I’m a bit confused on how I need to get started
Hey there! Our team followed up via email to help address questions with SMS. If you didn't receive it, check your spam folders to see if it landed there. If you're still not seeing it, email mc-mc-shopifysupport@intuit.com and our team will help further.
Terrible customer service. Take days to respond to any issue and refuse to help a small business in anyway.
Charging me £120 for a month for a service I can’t use and they refuse to help.
Avoid and look at other alternatives, perhaps more customer service focussed.
Hi there. We're sorry to hear about your experience with this. We took a look and noticed that our Billing team is working with you. Please let us know if you have any other questions or concerns we can help address here.
Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.
We appreciate the feedback on ease of use. Thank you!
Dean was super helpful and provided great customer service!