Reviews (538)

Overall rating
3.2
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
March 4, 2024

it is very help full

LULUAT ALMUSK LLC
United States
About 1 year using the app
April 8, 2024

GUYS DO NOT waste your TIME! Very dissapointed, here it says for $20 plan you have up to 100,000 customers, when you instal the app it tells you you can only have 500 customers for $20 and send only 6000 emails at most a month! what a bs

Donald Trump Everything
United States
24 days using the app
February 16, 2024

I HATE the way Mailchimp is pushing to authenticate domain AFTER I did it!

BeCozi
United States
Almost 5 years using the app
Mailchimp replied February 21, 2024

Thank you for the information here. If the domain is already authenticated, try clearing your browser's cache and cookies. Cached data could cause certain alerts to show again.

February 15, 2024

I have multiple lists in mailchimp, and they do not integrate with shopify. Only one does. Not recommended, and has become extremely expensive.

G-Unit Brands, Inc.
United States
Almost 5 years using the app
Mailchimp replied February 21, 2024

Hey there! Our Support team can help look over this with you. Email ecommappsupport@mailchimp.com and they'll take a look and follow up with you.

February 18, 2024

I'd like to have more control over the collections that appear

Bridge Books
South Africa
Almost 3 years using the app
Mailchimp replied February 21, 2024

We appreciate the feedback! We'd like our Support to connect with you about the feedback. Email ecommappsupport@mailchimp.com so our team can take another look at this with you.

February 13, 2024

Full of problems that the support team are unable to resolve.

Caspian
United Kingdom
Almost 5 years using the app
Mailchimp replied February 14, 2024

Hey Caspian, can you refresh the review with information about your interaction with our Support team? We want to be sure it's reviewed and followed up with accordingly.

February 17, 2024

Used Mailchimp for years. It's expensive but very helpful. With the ability to sync the users' activities on the website, it help to tag and classify users more effectively and accurately.

Quictent
Hong Kong SAR
Over 2 years using the app
Mailchimp replied February 21, 2024

Thank you for the feedback! We're glad it's making the ability to sync easier.

February 14, 2024

Contacted support to help change my audience for a sign up form.

They told me to delete the app and reinstall it.

Did that and since then I haven't been able to install the app.

Spent countless hour trying but finally they said contact Shopify.

I did and Shopify said the same.

If I knew Mailchimp customer support would say to delete and then I cant install, I wouldn't have......

Delay my email marketing by a ton.

2XSR
Canada
Almost 4 years using the app
Mailchimp replied February 15, 2024

Thank you for these details. We've located your ticket number and we're passing along this feedback to the team to ensure a smoother experience in the future.

February 15, 2024

TERRIBLE product. Pages fail to load even after multiple refreshes. Content boxes in email template builder consistently don't respond. Can not even back up email template data. Customer support clueless and unhelpful.

Terra Powders
United States
Almost 3 years using the app
Mailchimp replied February 21, 2024

Hey Terra, we're sorry to hear this experience. We wanted to check and see if clearing your browser's cache and cookies helps?

February 21, 2024

Email marketing templates or from scratch features not as flexible as we would like.

SOHUM
Australia
10 months using the app
Mailchimp replied February 28, 2024

Thank you for the review! Can you email ecommappsupport@mailchimp.com with additional details? We'd like to get more info on your feedback.