Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

February 16, 2024

I HATE the way Mailchimp is pushing to authenticate domain AFTER I did it!

BeCozi
United States
Almost 5 years using the app
Intuit Mailchimp replied February 21, 2024

Thank you for the information here. If the domain is already authenticated, try clearing your browser's cache and cookies. Cached data could cause certain alerts to show ...

February 13, 2024

Full of problems that the support team are unable to resolve.

Caspian
United Kingdom
Almost 5 years using the app
Intuit Mailchimp replied February 14, 2024

Hey Caspian, can you refresh the review with information about your interaction with our Support team? We want to be sure it's reviewed and followed up with accordingly.

October 31, 2021

Great App. A free upgrade from the old workaround. After installation, I have 1000's of customers in my list that had previously unsubscribed and were resent welcome emails causing my account to be spammed. My abandoned carts no longer work and there is no way to contact support to fix any of it. Great work!

WRAPTIE
Taiwan
Over 4 years using the app
Intuit Mailchimp replied November 2, 2021

Hi there, we saw your review and wanted to get in touch. We’re sorry for any unnecessary emails that got triggered. In the pre-install checklist https://mailchimp.com/help/ ...

August 15, 2019

Support pretty much sucks. Support is very hard to contact. I did receive one response but what I was told never would happen never did. Most of my stats doubled and I can't get that problem corrected.

Rubber Cottage
United States
Over 4 years using the app
Edited November 4, 2021

I had been using this app since it was Shop Sync when Shopify and Mailchimp split up. Suddenly this past Sunday 3979 contacts were deleted from my mailing list. I just discovered this tonight and they are telling me to make a new list and resync all the contacts. This does not fix the problem because all these contacts had already updated preferences about which emails to get and discovering this ...

Club Duquette
United States
Over 4 years using the app
Intuit Mailchimp replied November 18, 2021

Hi Club Duquette, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, ...

Edited November 23, 2020

We strongly recommend not to sync Shopify with Mailchimp. In fact we also don't recommend working with Mailchimp anymore.
Mailchimp was offering a free Zoom sessions with their experts to integrate with Shopsync. We had a session and received totally wrong advice from one of those experts: www.staycollective.co.com and consequently we had a serious problem with our automations in the middle of ...

Makeup On Set
Ireland
Over 4 years using the app
Intuit Mailchimp replied November 23, 2020

Hi there, we saw your review and wanted to reply. We take all feedback seriously and appreciate the members who voice them. After reading your review, it sounds like your ...

February 25, 2024

Terrible - it schedules some emails, but not others. Doesn't send the scheduled ones when they're required and also sends abandon carts emails when the customer has already made a purchase, despite all the flows being set up correctly. Would NOT recommend it.

The Weft
Australia
About 4 years using the app
Intuit Mailchimp replied February 28, 2024

Thank you for the details! We'd like to have our Support team take a look at this with you and see what's going on. Email mc-ecommappsupport@intuit.com with these details and ...

Edited November 22, 2019

I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help?
Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.

COHERE and THERE
Canada
Almost 4 years using the app
Intuit Mailchimp replied November 26, 2019

Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data ...

October 31, 2019

This app has one major flaw - it unsubscribes your most engaged followers when they purchase from your store, unless they re-tick your receive emails button. They are aware of this and don't see it as a big issue, however it requires a lot of admin to manually undo it.

The Tank Museum
United Kingdom
Almost 4 years using the app
Intuit Mailchimp replied November 11, 2019

Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play ...

August 16, 2021

I do not get subscribers synced into Mailchimp from Shopify. The app does not function properly. No idea why and there is no chat support for the the free subscription.

Arts on Hats Official
Germany
Over 3 years using the app
Intuit Mailchimp replied August 16, 2021

Hi there, would it be possible for you to reach out to the customer support team to discuss the issue you're experiencing? We do not have a record of questions from your ...