Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

September 11, 2024

They got everything

The Gift Box
United States
Intuit Mailchimp replied September 18, 2024

Thank you for the review! Let us know if there's anything we can improve on!

August 3, 2019

I had some trouble getting ShopSync to connect with my store at first. I decided to give up & try again the next day. It worked perfect the second time I tried. I was using the same tablet, internet connection, etc both times, so I'm guessing it was just a glitch or something the first time. Once I got it connected with my store & mail chimp, I was able to quickly & easily export my mailing list ...

LoveLee Bath & Wax
United States
Over 2 years using the app
Edited June 17, 2019

We were forced to migrate from the native MC integration like everyone else. Good for a free tool and that has to be appreciated. Still, migration led to a lot of unwanted emails being triggered. They cover this in their documentation and provide a way to probably avoid this, but in the end, it did not work for us. The cause being a MailChimp bug I hope this will be resolved soon as we currently ...

Fachsprache.org
Germany
About 2 years using the app
Intuit Mailchimp replied June 15, 2019

Hi there, we saw your review and wanted to get in touch to clarify the comments around the migration process and unwanted emails going out.

We're sorry if you had that ...

May 28, 2021

I've used this app since the old Shopify Mailchimp App was discontinued. Everything has worked ok until I discovered that the synch process is 2 way, with new subscribers on Mailchimp being added to Shopify as draft customers. This is ok but if you capture address fields in Mailchimp forms, this data vanishes in Mailchimp after data synching with Shopify. So any lead generation I want to do via ...

TwoLips.vip
Singapore
About 2 years using the app
April 25, 2021

The synchronisation was very good. You can also directly create a pop up. Now it's waiting what I can do in the futur with this app. But a good beginning is a quick win

Svensson.club
Netherlands
About 2 years using the app
June 18, 2019

So far so good. I had some problems setting it up, but the ShopSync team was much more helpful than Mailchimp's team.

The app seems to do what it says it will do and I haven't had any problems once I've been up and running

Savorista Coffee
United States
Almost 2 years using the app
October 27, 2023

good

Nova Hockey
Canada
Over 1 year using the app
Edited February 10, 2020

I thought my installation was done with Mailchimp since Mailchimp dissapeared from Shopify, but I just click on the ShopSync app and shows it is not connected. A message with "Temporary Installation Cookie Must Be Set
Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here." comes up, but after clicking and refreshing nothing happens and the app ...

Stona
Germany
Over 1 year using the app
Intuit Mailchimp replied February 10, 2020

Hi Stona, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's ...

May 13, 2019

So far so good... still cross-checking it every day.
We changed over a few days early (and only after reading the instructions numerous times!) The sync went smoothly and updated into a different existing audience list that we specified.
After 7 hours of sync, it was complete and I ran a couple of dummy name tests to verify that it was updating correctly.
I wanted a merge field of 'Postal Code' ...

Shiny Happy Art
Australia
About 1 year using the app
September 2, 2020

So far so good.

I just did it to sync to Mailchimp and my store does not have a lot of data to mess up so lets hope it stays that way.

It took less than 10 minutes to get the sync.
Thanks, DSQ

Dope Soap Queen
United States
About 1 year using the app