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You totally broke my list. Subscribers are now switched to transactional only. You only brought over a small fraction of my order data. You archived a dozen automations, that I now have to recreate. MailChimp is telling me that I have to manually re-subscribe those subscribers, even though I took a backup. I guess you get what you pay for. This is beyond frustrating.
Amazing app. Never ever faced any problem, I strongly recommend it, also recommend using Mailchimp cause for some reason, it is still the best performer. thank you shop sync team.
So far so good. I had some problems setting it up, but the ShopSync team was much more helpful than Mailchimp's team.
The app seems to do what it says it will do and I haven't had any problems once I've been up and running
Everything great !!! The app does the work properly, easy to install and easy to process.
Just good things to say about it.
If you can get this app to work, great, If you can't you are out of luck. Support is TERRIBLE. You will have to wait days to get automated responses
Hi there, I'm sorry if you had trouble getting in touch with our support team in your preferred time frame. We looked up your tickets for frippoutdoors.com and itsa-girl-thing.com, and it looks like we responded to your initial questions in less than 5 hours. As a free service, our best response times can range anywhere from 24 to 72 hours depending on volumes.
Also, we saw your review while we were actively troubleshooting the connection with Mailchimp. As noted in our response back, the frippoutdoors.com store had something under the hood that wasn't configured correctly in Mailchimp. We were able to work with their team and get things resolved for you. itsa-girl-thing.com shows that it is also installed correctly and processing data.
If you have any more questions, don't hesitate to reach back out to our support team.
Install fails with a 'page not found error'. After confirming install permissions, looks like it wants to redirect to https://storename.myshopify.com/admin/apps/shopsync-2 but fails with a 'page not found' display.
EDIT: It looks like the ShopSync app successfully installed, so you can ignore the 'page not found'. Just navigate to Apps > ShopSync > Connect and proceed with step 5 of the MailChimp instructions.
Hi there, thank you for the feedback. After further investigation into this issue, we've found that the app store had an unusual redirect method to our installation page that needed to be corrected. This problem appeared for a small subset of users, but we understand how frustrating this behavior can be if you were one of them. We've worked with Shopify to resolve this problem and it should be fixed now.
If you have any other questions about ShopSync, please reach out to our support team at support@shopsync.io. We'll be happy to help.
Pop up used to work when I used only mailchimp, but not anymore. I've tried everything i could to fix it but didn't manage to do anything. I'm thinking of moving to another app
So far amazing! I've used MailChimp before but this makes it so much easier. its been flawless and does what i expect it to do
So far the app was easy to install and appears to do exactly what I need it to do. As my shop is brand new it will be a while before the final verdict is in but their support is outstanding and I highly recommend you try this app.
I tried to install it, I read the reviews, did everything I could to make this app work. But in the end, it just keeps telling me to click on the button and refresh or install it again from the app. Still doesn't work. Spent so much time on this. this is a very inconvenient app.
Hi there, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely. If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.