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We used Shopsync to connect our Shopify site to Mailchimp. A few days later we found out that Welcome emails were sent to over half of our existing subscriber list - prompting some to opt out! This is confusing and embarassing. Not sure what went wrong.
Hi there, sorry for any hassle. We've actually confirmed the welcome email behavior is a bug on the Mailchimp end and they are working on a fix. Depending on when you installed the app, we attempt to make this very clear on the install screen prior to setting up ShopSync.
As a best practice, we recommend archiving any welcome email that is active in Mailchimp. You will be able to reactivate and fuse these back together after the sync is complete. Mailchimp has put an easy to follow migration guide together that you can follow for any other automations that are activated.
I am so mad that I decided to try out this hyped app. It is the worst, the fkn worst email marketing app I have ever worked with. I just cannot believe how come this exists and how come it has customers. Nothing works. Nothing. I can't even do simple formatting. You can't use emojis. It only works with US currency, so you just have to rewrite price of every single product you add to your email. You type something, delete it and start typing again. Guess what, formatting has completely changed. You can only have up to 2000 contacts. Not subscribers but customers.. wtf?!
Hi MadGoat, thank you for the feedback. If you're open to it, we'd be happy to work with you on the challenges you're experiencing with our app. Many of the problems described should be an easy fix, e.g., formatting, emojis, adding products, etc. Also, if you need to add more than 2,000 contacts, we have subscription plans that can scale to any marketing need. Have you checked out some of our help articles, guides and tutorials https://mailchimp.com/help/?
Please don't hesitate to contact our customer support team directly if you need additional help, we love to help!
It doesn't work at all. I have to manually resync the data every time a new customer signs up, the email campaigns don't work, it's a disaster. Moving to Omnisend. This crappy app cost us tens of thousands of dollars.
App & store not syncing properly, despite manual resync. The biggest concern & issue is the absolute lack of response and customer service. I've tried several different methods of contacting mailchimp and have waited over several days. Worst customer service compared to other platforms I've used.
Support is good once accessed. Hours are quite limited.
The only option within the app to troubleshoot is called a "Force Resync". This option resyncs every single order ever placed in the shop (40,000) and takes days with no means of cancelling or pausing.
I am told that my feedback has been received.
After canvassing multiple options for connecting Shopify to Mailchimp, I would prefer Shopsync
good
Easy & quick to set up. I used it to integrate MailChimp with my website and it works excellently ~ highly recommend!
I thought my installation was done with Mailchimp since Mailchimp dissapeared from Shopify, but I just click on the ShopSync app and shows it is not connected. A message with "Temporary Installation Cookie Must Be Set
Your browser is preventing the installation of ShopSync. A temporary cookie must be set by clicking here." comes up, but after clicking and refreshing nothing happens and the app still does not work. Please help
UPDATE: The problem was solved and it was indeed related to the browser. Thank you!
Hi Stona, thank you for the feedback. We saw your review and it sounds like your issue may be related to a browser caching issue or just a temporary problem with Shopify's app store. We'd suggest clearing your cookies/cache or trying another browser entirely.
If the problem persists, don't hesitate to contact us for further troubleshooting at support@shopsync.io.
2000 free subscribers now down to 500. You're now charging more then $40 CAN for what used to be a free service. How are small businesses suppose to survive?
ShopSync seems to do an excellent job until we passed the 2,000 limit on MailChimp. I cleaned our contacts of people who haven't been engaging, and our subscriber count became accurate again, freeing up room. However, looking today, I somehow gained another 20 or so contacts and seeing they aren't subscribed, I cleaned the list again. It seems like whoever is making a purchase is automatically being added to our contact list. Is there any way to not allow that to happen? I really don't have time to maintain my contact list daily.
Hi there, thanks for your feedback. Out of the box, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products, and revenue data.
If you would like to periodically remove users in your Audience, that's totally up to your discretion.