Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

August 26, 2020

REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features
Sync customers
Purchase activity segmentation
E-commerce tracking and reports
Product content block
Product Recommendation content block
Promo Code content block
Order notifications
Abandoned cart email
Abandoned cart postcards
Product retargeting email
Pop-up signup forms
Google remarketing ads
Sync ...

Susie O's Handbags
United States
Over 3 years using the app
Intuit Mailchimp replied August 27, 2020

Hi there, we saw your review and wanted to try to reach out and help. Please write in to support@shopsync.io and we'll be glad to see what may be going on. Usually, in ...

January 20, 2024

The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.

tissuerecovery
United States
Over 3 years using the app
Intuit Mailchimp replied January 22, 2024

Thank you for the details! We've got your ticket and we'll be sure our Support team follows up with further details.

October 20, 2022

Glitch in app that can cause wildly inflated bill. Reported the issue to mailchimp who said there is no way to prevent shopify from unarchiving currently archived contacts. For us that meant a one day spike in the number of our active customers. That meant a bill that went from just over $100 a month to over $800 for a month. Watch out for this glitch or you may be overcharged yourselves.

BigTopShirtShop.com
United States
Over 3 years using the app
Intuit Mailchimp replied November 4, 2022

Hey there. We apologize for any inconvenience this issue caused, and we can confirm that this is now fixed. We'd love to get this over to our Support team and credit your ...

March 29, 2019

I am going to beg everyone to take a closer look at your data after installing this app. I have had quite spotty performance with ShopSync over the past 5-7 days. The initial install was seamless with all data syncing just fine. No problems with the baseline — the problem is going forward. I am using a plain-vanilla install of the Debut theme. The vast majority of my new subscribers are not ...

Rosary Habit
United States
About 3 years using the app
Intuit Mailchimp replied March 29, 2019

Hi Rosary Habit, thank you for the feedback. We wanted to let you know that we examined the store's submissions to Mailchimp and we're seeing some compliance-related errors ...

June 10, 2019

I use this app to send out welcome letters to my subscribers and it’s never sync. Out of about 50 subscribers only 4 emails went out. To me it’s no point in having the app

Pureeit
United States
About 3 years using the app
Intuit Mailchimp replied June 11, 2019

Hi there, thank you for the feedback. We saw your review and it sounds like you may have some confusion around with what our app does vs. Mailchimp's core features.

ShopSync ...

February 15, 2024

TERRIBLE product. Pages fail to load even after multiple refreshes. Content boxes in email template builder consistently don't respond. Can not even back up email template data. Customer support clueless and unhelpful.

Terra Powders
United States
Almost 3 years using the app
Intuit Mailchimp replied February 21, 2024

Hey Terra, we're sorry to hear this experience. We wanted to check and see if clearing your browser's cache and cookies helps?

March 17, 2022

For all last week trying to reconnect to my account but my emails and articles aren't there contacted several times support but each time received answers
with questions rather than answers!
Not abel to contact by phone although I have paid for pro account $90.00
No phone number exist?

Anastasia Boutique
United States
Almost 3 years using the app
Edited December 1, 2021

Lost over 10k of my audience somehow as Mailchimp have moved away from Shopify then back after buying ShopSync. Very dissapointed to say the least! :( **UPDATE** I am not sure why they have edited the review to make it seem like there is a solution. After going back and forth with a rude customer service agent who took 24hours to reply and made it seem like my fault, they finally offered me £50 - ...

SLAPSTA
United Kingdom
Almost 3 years using the app
Intuit Mailchimp replied November 22, 2021

Hi SLAPSTA, thanks for your patience while we researched your comments. By chance, did you have the old (Legacy) Mailchimp for Shopify app installed previously? If so, and it ...

January 12, 2022

Used to be good and for a great price, but have continuously increased the pricing so that they are now one of the most expensive for fewer extras than their competitors. Have been with Mailchimp for over 7 years, but the last price hike was one too many I'm afraid. Now moving to another company!

Ultimate Modelling Products
United Kingdom
Over 2 years using the app
Intuit Mailchimp replied June 2, 2022

Hey there. We understand that it can be frustrating to pay for features you don’t use. We’ve made significant improvements to our platform experience, our core email ...

December 17, 2021

I seem to have lost the majority of my subscribers since this change was made. This needs fixing asap and it's not good enough.

Beeboobuzz
United Kingdom
Over 2 years using the app
Intuit Mailchimp replied December 17, 2021

We’d certainly want to investigate further if you’re missing subscribers. Can you drop us a note at mc4shopifysupport@mailchimp.com?