Reviews (675)

Overall rating
4.1
Counts per rating level
  • 61% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 20% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective email and SMS marketing tools, praising its seamless Shopify integration and user-friendly interface. They value features like product recommendations and detailed analytics for enhancing marketing strategies. The app's customer support is noted for being responsive and efficient in resolving issues, ensuring reliable functionality. Merchants appreciate the comprehensive features that support their marketing needs.

July 17, 2019

The sync works well, but we could do with more options on who is synced to our email service. We are paying to have unsubscribed contacts in the system which isn't a viable option long term.

Adventure Sports Kitesurf Australia
Australia
About 1 month using the app
January 12, 2024

Extremely expensive for what you are getting. Very limited amount of contact/emails able to send on basic plans. Would not recommend.

irwinfitness
Canada
18 days using the app
June 6, 2019

I have not been able to connect this app to my shopify store. Is it working?
"The page you’re looking for couldn’t be found"

F A S H I O N P A R A D I G M A
United States
18 days using the app
Intuit Mailchimp replied June 7, 2019

Hi there, in cases where the process seems to begin, but just spins and then either times out or does not complete successfully, we have found that one of the below methods ...

Edited July 11, 2021

There is absolutely no reason, why this app has to sync my products. Big red flag for us, and immediate uninstall.

FittedHats.com
United States
15 days using the app
Intuit Mailchimp replied July 12, 2021

Hi there, thank you for your feedback. The reason why we sync products over to Mailchimp is so you can utilize it in your email marketing. For example, say you'd like to make ...

Edited May 22, 2019

I know it's free. I know mailchimp told me to install it. Still not exactly sure what it does??? Also can't figure out how to sync more than 1 email list.

Also I just discovered that the sync somehow added an additional 1300+ emails to my list? where did these come from? Now I'm over the free limit and my list is friggin' useless.

wowch
United States
10 days using the app
Intuit Mailchimp replied May 20, 2019

Hi there, ShopSync is designed to be a connector between Shopify and Mailchimp. Our app is engineered to sync all orders, customers (who accept marketing), products and ...

January 15, 2021

Pretty efficient except for one tiny detail that ends up being problematic : the `create date` field from Shopify is not synchronized with MailChimp when a new customer is created via Shopify API. Any chance this could be fixed?

Spaō
United States
5 days using the app
Intuit Mailchimp replied January 15, 2021

Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you ...

October 18, 2023

I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. ...

ModCrate
United States
5 days using the app
Edited May 13, 2019

Finally got Shopsync setup, had to keep going back to video tutorial and written instructions as it wasn't as clear on one of the steps if you're not experienced IT. Help desk was only available to paid subscription users and not us potential paying subscribers. Fingers-crossed that it works.

InterAktiv Health
Australia
4 days using the app
Intuit Mailchimp replied May 13, 2019

Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're ...

April 2, 2019

Big problem, it downloaded ALL my customers into my subscriber list inc those who hadn’t subscribed.

Cedarwood Soap
United States
4 days using the app
Intuit Mailchimp replied April 2, 2019

Hi Cedarwood Soap, we saw your review and wanted to reply right away. When you use our app it will sync information in your Shopify store to your Mailchimp account. This ...

August 31, 2020

I used this app to help me sync MailChimp with Shopify. Seemingly that is fine (although I received an email stating otherwise). I upgraded to ProPlan so I could contact Customer Support. Response? You need to upgrade to ProPlan. I'm hoping my experience improves.

CP Designs Unlimited, LLC
United States
3 days using the app
Intuit Mailchimp replied September 1, 2020

Hi there, thank you for the note. We'll be glad to help with any issue or problem that comes up with the app. Please reach out to us at support@shopsync.io.