Reviews (633)

Overall rating
4.5
Counts per rating level
  • 68% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the robust email marketing solutions, particularly the seamless Shopify integration that simplifies email creation by automatically loading products. They praise the customizable emails, automated drip campaigns, SMS marketing, and detailed analytics. The app is noted for its reliable functionality and exceptional customer support, with a responsive team that quickly resolves technical issues and provides valuable setup guidance.

June 26, 2025

david was very helpful and actually listened to my issue

Excision
United States
About 5 years using the app
June 30, 2025

Set up Mailchimp today and worked with Trexie through the process! Very helpful and user friendly!

Longevity Healthcare
United States
2 months using the app
June 23, 2025

Trexie was very Helpful in getting my popup forms working correctly

Coconut Candle Company
Canada
Almost 6 years using the app
April 9, 2025

This review is specifically for Lori who was SO helpful with a very frustrating issue I had with an automation. Thank you again Lori!!

Evermore Pet Food
United States
Over 4 years using the app
April 25, 2025

JUST A MASSIVE RIP OFF. Great sales pitch...so I signed up, only to find that a massively complex set up include DNS settings. Because I have 45,000 contacts it then charged me for all of these despite only 21,000 being subscribers. So, so far not 1 email sent and £500 in charges. Avoid these people like the plague.

The Artists Quarter
United Kingdom
8 days using the app
Intuit Mailchimp replied April 28, 2025

Thank you for the details in the review. We want to look into this further with you and see what's going on. Email us at mc-socialreviews@intuit.com with the email address associated with your account along with any case numbers from prior interactions. This will help us better understand what's happening.

June 7, 2025

They are removing free features one by one so I am removing the app. Look after people on the way up guys.

Fanny Fielding Art
United Kingdom
Over 3 years using the app
Intuit Mailchimp replied June 13, 2025

Hi there! We'd like to get more information about the features you've utilized. Let us know by emailing mc-integrationsupport@intuit.com so our team can best understand your workflows and provide suggestions.

April 9, 2025

We're currently working on the integration. We reached out, and Dean was incredibly helpful. We're hopeful that we'll resolve the issue soon and be able to enjoy the app.

ALKEMI store
United Kingdom
Almost 6 years using the app
June 4, 2025

Dean has been amazing on the support team! Super fast response time and he's helped me solve some bugs and problems we were having with syncing issues.

Row Bear Wine
United States
4 months using the app
April 22, 2025

Troy was a great help in getting our shopify and mailchimp account correctly synced, thanks a bunch! :)

Arena Menswear
United Kingdom
About 6 years using the app
May 15, 2025

Troy was super helpful in checking on our new automation email. Giving me tips on how to make our emails getting sent more successful. Thanks Troy!

Cameron Marks
United States
22 days using the app