Reviews (602)

Overall rating
4.4
Counts per rating level
  • 66% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its effective email and SMS marketing tools, noting its seamless Shopify integration that boosts marketing efficiency. Key features like customizable emails, automated campaigns, and advanced forms are particularly appreciated. The app is recognized for its reliable performance and smooth functionality. Additionally, the customer support team is praised for their prompt and effective issue resolution, enhancing user satisfaction.

May 24, 2019

La aplicación funciona de maravilla muchas gracias !!! Ningún error en la sincronización y funciona perfectamente

Benvenuti
Mexico
3 days using the app
March 25, 2019

I was very happy to find this app when Mailchimp pulled out of Shopify. I downloaded the app, followed the prompts and like magic my Mailchimp was connected and worked exactly the same. I created an email and sent it to my email list just like always. I am very happy to see a FREE offer as well. For a small business selling Mommy & Me Fashions this is very important. Thank you ShopSync. Very ...

MomMe and More
United States
3 days using the app
October 16, 2020

The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. ...

Oakland Roots SC
United States
2 months using the app
Intuit Mailchimp replied October 19, 2020

Hi there, thank you for the feedback. We wanted to let you know that this behavior was patched on 10/12: https://shopsync.io/changelog.

Here is more information about it in ...

May 24, 2021

DO NOT USE THIS APP. If I could give 0 stars I would! We installed this app for 2 of our site migrations and it has malfunctioned on both. Despite the developers saying that they fixed the issue last year, the app is still unsubscribing anyone who repurchases and was already subscribed, therefore hasn't opted in again at checkout (why would they if they're already signed up). We have lost many of ...

Planet Health Australia
Australia
About 1 month using the app
Intuit Mailchimp replied May 28, 2021

Hi there, thank you for your feedback. After extensive testing, we've figured out how this could be happening after finding a bug in Shopify during checkout. We've been in ...

May 6, 2019

Everything went well. Nothing wrong to report. I didn't have any issue so I can't tell you if the customer service is good or no.

Orabel
Canada
3 days using the app
April 15, 2019

Great app! Solved my Mailchimp connectivity issue and now I am back to syncing my Shopify email captures with Mailchimp again.

GoutandYou.com
Canada
3 days using the app
April 7, 2019

I needed this fast service for a MailChimp workaround. ShopSync was fast, easy, and now I'm ready to move forward. No problems AT ALL!

Pixies Rule
United States
3 days using the app
May 22, 2019

Started using when MailChimp and Shopify no longer synced and the download and set up was a breeze so impressed so far.

My Guest Book
New Zealand
3 days using the app
June 29, 2019

ShopSync was easy to install and set up. It only took a matter of a few minutes. It is not a fancy app, but it does all that I need or want it to do. It's simplicity is a feature.

Trilobyte Games
United States
3 days using the app
April 11, 2019

So far the transition has been smooth and reliable. Thank you for giving us the ability to keep our contacts from MailChimp.

Virginia Stone®
Canada
3 days using the app