Reviews (582)

Overall rating
3.5
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 23% of ratings are 1 stars
February 16, 2020

I use this app to sync to Mailchimp. It does a great job except that new subscribers no longer appear in Shopify. I didn’t realize I was getting new subscribers until I logged into Mailchimp

Essential Being Co., LLC
United States
7 days using the app
June 16, 2020

Easy to use but double opt-in doesn't seems to work. Even if activated, the users are automatically subscribed without confirmation.

Alce Nero Shop
Italy
7 days using the app
March 25, 2019

We've just experienced the same as Black Seed Co. whereby our automated emails were re-sent out to customers (some of whom have unsubscribed!) I'd recommend not installing ShopSync until they have confirmed this issue has been fixed.

Bakedin
United Kingdom
2 days using the app
Intuit Mailchimp replied March 25, 2019

Hi Bakedin, we're sorry to hear you experienced this type of behavior. As noted in the other review you had mentioned, we're curious as to how this could be happening with how the system is engineered. Our system is designed to not send automations during the sync process. We've been unable to replicate this in our testing environments, and we've had thousands of successful installs with no issue. Rest assured, we want to get to the bottom of things for you.

Would you care to reach out to support@shopsync.io? We'd like to understand if you had any other Mailchimp apps installed and what automations retriggered. Once we have that information we can make calls to the Mailchimp API to see events that took place under the hood - possibly even pinpointing the source of the retrigger.

Edited June 28, 2019

Quick and easy to install and seems to be working 90%. I did notice that my Shopify pop-up form no longer worked after installing this update (customers were not receiving my automation emails), but the other forms on my website seem to working the same as usual. Would definitely recommend this app as a solution to for the Shopify X Mailchimp breakup.

Bunny Bikini Hut
United Kingdom
6 days using the app
September 16, 2020

Well, I hate to do this but I am at step one and can't stop getting a sad face saying ShopSync refused to link. I wrote in and followed the instructions 6 times and with no luck I am unable to get the app to simply install. Reviews aren't good so maybe this is my sign to move on. If anyone knows of an email-out system that works for them, please share. Thank you

aneahill
United States
2 days using the app
September 2, 2020

I downloaded this app in Shopify, however as soon as I did this I can no longer view notifications from customers in Facebook. My Facebook is linked to Shopify as well. I’m not sure if the two are linked but it was the only thing I changed, so now I’m not game to use shopsync

Armadi
Australia
2 days using the app
Intuit Mailchimp replied September 21, 2020

Hi Armadi, our app would not impact anything you're doing over at Facebook. We simply work with cart data at checkout and send that information to Mailchimp from your Shopify store.

If there's anything we're missing with your store's configuration with other apps and Facebook, we'll be glad to investigate further. Please send detailed information to us at support@shopsync.io.

January 15, 2021

Pretty efficient except for one tiny detail that ends up being problematic : the `create date` field from Shopify is not synchronized with MailChimp when a new customer is created via Shopify API. Any chance this could be fixed?

Spaō
United States
5 days using the app
Intuit Mailchimp replied January 15, 2021

Hi there, thanks for your review. We do pass the "date added" to Mailchimp as shown here in this example: https://a.cl.ly/nOuD0ww1. If you create a segment in Mailchimp, you can also filter those users by "date added".

Create date per se, would be the same thing, correct? Let us know if we're missing anything and we'll be glad to see what we can do.

October 18, 2023

I installed the app as I have used it in the past. Ultimately, I decided not to use it. I have found the pricing model is based of your stores imported contacts and order base. You are not given the option to import only a segment of your current customers. I have 4k customers and a specific segment of 300 I wish to email. These import models prevent me from being billed on my usable audience. Would like to see a change with Mai

ModCrate
United States
5 days using the app
Edited May 27, 2019

since I used this app I have never had so many abuse reports and unsubscrivers, as well as many fake emails that did not appear on my list before ... at this point it is better to abandon mailchimp to find something more integrated.
very sad

Samuel

Work Shop Italy: ferramenta online, utensili professionali
Italy
5 days using the app
Edited May 13, 2019

Finally got Shopsync setup, had to keep going back to video tutorial and written instructions as it wasn't as clear on one of the steps if you're not experienced IT. Help desk was only available to paid subscription users and not us potential paying subscribers. Fingers-crossed that it works.

InterAktiv Health
Australia
4 days using the app
Intuit Mailchimp replied May 13, 2019

Hi there, thank you for the feedback. We saw your review and wanted to clarify a few things. 1) What video tutorial are you referring to? 2) ShopSync is a free app, and we're happy to answer any questions you may have.

If you have a moment, please send your replies to support@shopsync.io.