Reviews (604)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the app for its effective email and SMS marketing tools, noting its seamless Shopify integration that boosts marketing efficiency. Key features like customizable emails, automated campaigns, and advanced forms are particularly appreciated. The app is recognized for its reliable performance and smooth functionality. Additionally, the customer support team is praised for their prompt and effective issue resolution, enhancing user satisfaction.
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Customer service is Great. We had a small hiccup and Dean helped us out. It was simple, clear and quick .
Dean has been a great help! Overall the integration works well but his support has especially been attentive and above and beyond.
DAVIDs da goattt
Happy about the prompt, friendly and solution oriented costumer service by LORI! :-)
shit app cant even make an account, "error state" we dont even fucking have states!!!
não funciona propaganda enganosa , só fez eu perder meu tempo
Olá! Nossa equipe quer ajudar. Eles entraram em contato para obter assistência adicional, mas se você não encontrar o e-mail, sinta-se à vontade para entrar em contato diretamente com eles pelo e-mail mc-integrationsupport@intuit.com.
Tiana was incredibly helpful in resolving my issue. She efficiently brought in the right team members to find a solution and handled everything smoothly. Much appreciated!
Mailchimp works as it should. not sure on how it integrates with shopify as it's NEVER worked to make a sale. Rafael was good for help today on what he could do at least.
David was amazing. Very patient and took ownership of my issue straight away. An absolute star!
Dean me ayudó a entender que no debíabuscar módulos o bloques para agregar formulario de registro de Mailchimp en Shopify porque no hay, hay que generarlos en Mailchimp y el fijo del pie hay que copiar código y agregarlo en shopify a mano. Gracias!
Mailchimp is easy and simple to use dashboard, no too much complexity. Anyone can get into it and use easily, It makes life easy.
We appreciate the feedback on ease of use. Thank you!
Great app fir email automation
Thank you for the review!
They got everything
Thank you for the review! Let us know if there's anything we can improve on!
Facil de usar e muito pratica
Obrigado pela avaliação!
perfect!!!!!
No, I already uninstalled the app. I want to remove the residue from the app that is on my website.
___________________________________________________
Hi, I am not using the app, how can I delete all the data in my site?
Hi there! Are you trying to disconnect the integration? If so, we've got details in our knowledge base that cover how to remove this.
Connect or Disconnect Mailchimp for Shopify: https://eepurl.com/dNIM8U
Top service..
Nos gustaría recibir más información de com aprovechar mejor esta integración.
Unser Support-Team kann Ihnen bei der Integration helfen. Senden Sie eine E-Mail an mc-ecommappsupport@intuit.com und unser Team wird Ihnen weitere Informationen zukommen lassen.
Hi there! If you can refresh the review with more details, we'd like to help where we can. You can also email mc-ecommappsupport@intuit.com for further assistance with the integration.
Demasiado caro. Estás obligado a comprar una licencia mensual.
most disgusting, making fool their customers. In adequate staff to resolve the problem
I'm getting started slowly but find it easy to navigate. I recognize the possibilities are endless. I look forward to growing and improving my business with Mailchimp. Thank you!
I canceled my subscription and they still fully charged me after they say they wasn’t
Hey there! Our Billing team can help sort this out. Use our contact form and select "billing" from the drop down menu. You'll be prompted to provide your username and a summary of what's going on. https://mailchimp.com/contact/
I wish I knew how to use it
Hey there! Our team can help you understand how to get the most out of the integration. Email mc-ecommappsupport@intuit.com and our team will follow up.
hello do you have tutorials for setup when customer put email Sign up for our newsletter
i want to send automatic email
Hey there! Just to clarify, are you wanting to send an automation email when someone signs up? If so, our automation feature has a trigger that sends an email upon signup. Create an Automated Welcome Email: https://eepurl.com/dyilhH
I like it hope to see what email sent and the next few days shippedit2@gmail.com also how many emails will be sent daily
Dear it is a good app to marketing via email and more and also this app is more easier than others application
The date never got uploaded. It kept taking me to my Shopify account but when I clicked on a button to set it up, it brought me back to this page.
Can you try clearing your browser's cache and cookies? Cached data could be the issue here. If you're still seeing the data field not syncing, email mc-ecommappsupport@intuit.com and they can help troubleshoot with you.
very good...
It was used on my e-commerce website (((www.Hiamazon.net)))
However I will keep an eye on it and will contact their customer service
Love it so far hope nothing disappoints. Easy to use interface and great tools to meet your goals. i would definitely recommend to anyone!
It's the app everyone needs, its help me get more traffic since the day I start using it and me sells is a lot up
professional and helpful! So far enjoying the app and looking forward to seeing how beneficial it will be for my business.
Was sollen diese preise? Was sollen diese preise? Was sollen diese preise? Was sollen diese preise?
Vielen Dank für Ihre Bewertung. Die Nutzung unserer Shopify App ist kostenlos. Das Mailchimp-Konto selbst hat Preise, die Sie hier finden können. https://mailchimp.com/pricing/marketing/
Still Learning how to use it, but so far it has been great!! I hope to do some of the training soon, then start on my campaigns.
Shortly after we set up this integration for a test store we started receiving complaints from our customers that their emails were getting spam. These were people who set up aliases at their own domains like companyname@mydomain.net, so it was plain who was compromising their emails. We went through several internal audits trying to figure out where these emails were being exposed but found nothing until a new developer came along and asked about a weird web hook installed on our mailchimp account that posted user data to app.shopsync.io. shopsync.io is a dead domain but the app subdomain does return a 200/OK when you hit it. We removed the app from Shopify and that removal deleted the web hook from Mailchimp. We haven't received any customer complaints for accounts created since we removed this integration.
Hi System76, we appreciate the feedback. We're trying to get our heads around how the app was sending spam to your customers as described. The integration between Mailchimp and Shopify syncs data from your store to a Mailchimp Audience; we don't send any emails on your behalf. The domain "shopsync" is a company we acquired last year, whose technologies are still the fundamentals around the app. We'd welcome further dialogue about this matter by contacting us via support.
Mailchimp is a shady platform that provides little to no support when something goes wrong. After installing the app to my shopify and spending time trying to understand the platform, I've received a notice that suddenly I'm in violation for a reason they will not disclose. Then they kick you out. No app support, lack of transparency, and no empathy make this a solid "NO" from me.
Just started my website, gocrossbow.com so my email list is small and I'm able to use the free feature for now. Easy to use and design with my own text and photos.
rubbish, my account just finished topping up, i contacted them at least 6-7 times, no one got back to me, helped me out, they charged me $124 and disappeared, i can provide a screenshot of my email, i promise It's true, plus, Mailchimp is expensive these days and the experience is getting worse, I definitely don't recommend it! ! ! !
Thank you for your review. We've reached out to you via email to provide a way for you to get some help with your account and billing.
Having several issues with the integration with the subscribe options on our site. Have contacted mailchimp but do not have the best response time.
It is a game changer for me. I'm shopify seller newbie and this what I needed, affordable at the same time efficient.
Just getting started with the app it was a breeze to import your contacts looking forward to trying the service out.
UPDATE: All sorted now-thank you for the prompt response
Hi my pop up form doesn't have an X in the top right corner? So it just sits there obscuring the view for my customers.....I have tried editing it but it just cannot be dismissed
It does show on mobile phone but not browser from a computer. So frustrating as I have linked my customers. I was told that it was because of the Shopify 2.0? But shouldn't an app for Shopify integration be across the board regardless? I feel I have lost customers using a browser as the pop up cannot be dismissed
**Update**
A patch was rolled out to fix this issue shortly after the review was posted. When viewing your site, the "x" in the top right corner is now visible. Please let us know if you run into any other issues by contacting us at mc4shopifysupport@mailchimp.com. We appreciate your feedback!
Thanks for your review and feedback. We certainly understand how the popup form behavior as described is not ideal for merchants and customers alike. We do have a workaround that can be put in place while we work to resolve this issue. We've reached out via email with the full details on how to do so but essentially it involves adding some css to the theme code to make the X display again as it was hidden due to some code changes in the default Shopify themes.
I am so far happy with the app. Just waiting on the results and the progress. But this app should do well and produce a lot of business for my website
Worst app experience. Shopify customer first and last name don't map to Mailchimp - it takes the default shipping first and last name. This was already an issue when the app was still ShopSync hence why we stopped using it. When Mailchimp bought the app, one Mailchimp representative admitted to the glitch and said they've introduced new mapping fields so that the billing address first and last name could be used instead. This also doesn't work. We've been sending dozens of emails back and forth with Mailchimp for the last 2+ months trying to help them with their troubleshooting and have gone from Mailchimp accepting that something isn't working right to be told that there's nothing they can or will do and we'll have to try our luck with the Shopify team instead (when exporting customers from Shopify the customer first and last name are correct in the CSV - just not when using the Mailchimp integration). Stay as far away from this app as possible as all it will do is mess up your audience and merge tags.
Hi there, we responded to you via a support ticket, but we'd like to also post something publicly here for others to digest if they're trying to use something else other than the customer shipping information for their Mailchimp contact.
When a customer checks out from Shopify, the shipping address is saved as the customers "default address" which is used for the customer update coming to Mailchimp. Unfortunately, Shopify does not allow the store owner to change this setting, forcing us to push that over as the customer's address.
We could temporarily override the customer address by using the order's billing address. However, the problem with this approach is that the customer's data in Shopify will still be using the shipping address. If we get another hook for the customer for any reason, it will then switch it back to the shipping address, making this a challenging process to support.
At the moment, our hands are a bit tied with how the Shopify data is coming to us, and we would recommend this to be fixed by Shopify. We hope that this API logic will change in the future.
We understand this technical matter may need clarification for various use-cases. If users have additional questions, please reach out to our support desk at mc4shopifysupport@mailchimp.com.