Reviews (617)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the robust email marketing solutions, particularly the seamless Shopify integration that simplifies email creation by automatically loading products. They praise the customizable emails, automated drip campaigns, SMS marketing, and detailed analytics. The app is noted for its reliable functionality and exceptional customer support, with a responsive team that quickly resolves technical issues and provides valuable setup guidance.
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*** A Terrible Experience with Mailchimp – Unfair Billing Practices ***
My experience with Mailchimp has been highly disappointing, and I cannot in good conscience recommend their service.
I initially chose Mailchimp as a backup system for my emails, using the Essentials plan at $11.00 per month. However, at some point, they shifted to a business model that, in my opinion, is unfair. Their two-tier billing system charges inflated prices for a Contact Block with 250 contacts, even though they could simply switch customers to an Adjusted Plan—which costs half the price.
Billing Issues & Lack of Customer Support
On January 26, 2024, we contacted Mailchimp to pause our billing after our system was spammed with thousands of fake sign-ups, which inflated not only our Mailchimp charges but also affected other integrated systems.
Our message was clear:
"We have a problem with our list, which has grown beyond expectations due to spam. Can you set our billing on hold while we try to find a solution? As you can see, we are not sending out any campaigns from our account."
Despite this explicit request, Mailchimp continued billing us every month, totaling $3,990.25.
When I followed up again on January 26, 2025, their response was a generic, unhelpful email:
"Hey there,
Thanks for being patient with your Mailchimp support request. We apologize for our slower response times as we are experiencing extremely high volume. If the above information does not help, please ensure you are writing from the account's owner/admin email address and reply to this email. We will prioritize your reply and reach out as soon as we can. We appreciate your patience!"
Meanwhile, they continue charging my card $516.75 per month.
Unfair Practices & Difficult Cancellation Process
To make matters worse, Mailchimp has made it unnecessarily difficult to disconnect from Shopify. When attempting to remove the integration, they display an alarming message:
"Are you sure you want to disconnect? Disconnecting your Mailchimp account will cause any Shopify data that's been synced to be deleted from Mailchimp. That can't be undone!"
Final Verdict: Think Twice Before Using Mailchimp
Mailchimp's billing practices and lack of customer support make them an unreliable and frustrating choice for email marketing. If you're considering Mailchimp for Shopify or any other platform, I strongly advise you to think twice before committing.
Hi there, thank you for taking the time to leave this feedback. We apologize for the experience you've had thus far. Our team / one of our Support managers have reached out to you directly and are actively working to resolve the billing issues.
In the meantime, if there are any other questions about Mailchimp, or our Shopify integration, please don't hesitate to reach out via mc-shopifysupport@intuit.com. We're here to help!
Great!
Ran in to some issues but Dean from customer service helped me out!
Rafael was very polite. Even he did not have the answers I need he try to help me.
Rafael was so kind, so happy and awesome! He helped me with everything I need and was very thorough!
Dean also helped me today and he was amazing!!! Your support is unmatched! And the energy and kindness in the chats are incredible. Thank you!!!!
Dean really helped me today. He solved my problem right away and was polite and courteous. Great support! Thank you Dean!
We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly.
What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference.
Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!
If you have the opportunity to use it, it is better to waste it.
Good luck trying to cancel the subscription. They will charge ridiculously things when you try and won't let you until you pay.
We're sorry to hear about the experience and want to help where we can. We located your interaction with our Billing team and they followed up with more details regarding a refund. Please check your email for more information, and let us know if you have any further questions.
Informative, Much better than the last guy, I had interacted.
TIANA helped me sort a few issues we had - she was extremely helpful and efficient.
We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business.
This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!