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This app works as advertised. Just started using it but no problems so far with setup. I hope I will have no problems in the future as well. At least there is a substitute for MailChimp.
The app doesn't sync store data properly. Customer support said: "Just to be transparent, Because this is a 3rd party integration and was not built by Mailchimp, my troubleshooting abilities and knowledge will be limited." Are you serious Mailchimp? Remove this app from the store then.
Thank you for the details! We've got your ticket and we'll be sure our Support team follows up with further details.
I can't even get on the page within Shopify to upgrade to get help because it isn't recognizing me and I am the only administrator. Where am I to get help?
Also - re the removing the opt-in at checkout and making a comment on the page to ask customers to re-check the opt-in - - shopify doesn't let you edit the content in the cart at all from what I understand.
Hi there, we looked into your account and it appears you have connected your store to Mailchimp and things are syncing as expected. We see the recent activity of data submissions over to your audience even in the last hour.
Is it possible your review is related to an issue you had that was resolved or something else entirely? If you still need help, please reach out to our support team at support@shopsync.io and we'll be glad to help.
This app has one major flaw - it unsubscribes your most engaged followers when they purchase from your store, unless they re-tick your receive emails button. They are aware of this and don't see it as a big issue, however it requires a lot of admin to manually undo it.
Thanks for getting in touch about the association between pop-up form subscribers and customers who are being unsubscribed at checkout later - there are a few things in play here. Let me take the opportunity to explain the issue in its entirety.
As things are designed currently, the pop-up form is triggered by Mailchimp, and the opt-in feature at checkout of your Shopify store function independently from one another. The pop-up form is triggered by Mailchimp and associates it with a particular Audience. Meanwhile, your Shopify store connects customers at checkout with the same MailChimp Audience.
Unfortunately, in some situations, it can create a subscriber status that is out of alignment. For example, if someone opts-in to a pop-up form initially, but later they do not opt-in at checkout, it would indeed unsubscribe them from Mailchimp.
We understand how this situation may not be ideal in all cases, but, we're following the directives of the customer at checkout. Since we are not seeing them subscribed in Shopify at the time of the transaction, we really have no other choice but to pass that user as unsubscribed to Mailchimp.
I'm sorry we don't have a perfect answer for this particular scenario, but please understand it's not the app entirely at fault here. Perhaps, a workaround for these edge-cases would be to put some text on the checkout page to encourage users to opt-in for certain communications?
Don’t hesitate to get in touch if you have additional or follow-up questions.
Glad to have a free app to mitigate the Shopify/Mailchimp negotiation issues. I was skeptical to install ShopSync at first, since I saw many reviewers mentioned issues with old automations re-triggering.
Before I installed this app, I paused all of my Mailchimp automations, then ran the installation, and everything was set up and is working as expected. I had none of the issues the others were talking about.
I also ran some test orders, and everything is working exactly like it did with the native Mailchimp app. The only difference I saw was that in an order detail, you can't see if a customer subscribed to your list. Not a deal breaker at all, just a minor thing I've noticed.
The app does what it says with quickly syncing your MailChimp account, but you will need to remake all of your automated/ongoing emails.
REALLY frustrated :( i checked through mailchimp and shopify and shopsynce and see this: Features
Sync customers
Purchase activity segmentation
E-commerce tracking and reports
Product content block
Product Recommendation content block
Promo Code content block
Order notifications
Abandoned cart email
Abandoned cart postcards
Product retargeting email
Pop-up signup forms
Google remarketing ads
Sync merge tags
but when i am in mailchimp creating a campaign, there are no product blocks!
when i input an image, it allows me to select from my product list, but doesn't synce the link to the product or any product info (price/name/etc)
i don't think i should have to upgrade to ask why a free feature isn't available. please help:(
Hi there, we saw your review and wanted to try to reach out and help. Please write in to support@shopsync.io and we'll be glad to see what may be going on. Usually, in situations like this it may be related to a simple configuration error on the Mailchimp side we can help you verify.
It is not helpful. It tells me my shop has been connected and only 1 subscriber. When I look at my shopify customers I have about 80 or more subscribers. There is no one to talk to.
Hey there! Our Support team can help look at this with you further. Email mc-ecommappsupport@intuit.com and our team will follow up.
Great app! Solved my Mailchimp connectivity issue and now I am back to syncing my Shopify email captures with Mailchimp again.
I'd like to have more control over the collections that appear
We appreciate the feedback! We'd like our Support to connect with you about the feedback. Email mc-ecommappsupport@intuit.com so our team can take another look at this with you.