Reviews (599)

Overall rating
3.6
Counts per rating level
  • 57% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 22% of ratings are 1 stars
December 10, 2024

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

Pens Corner
United Arab Emirates
About 5 years using the app
January 6, 2025

Rafael was amazing, patient and gave me just the right amount push so I could resolve the issue and learn while doing so

WAVE Training & Consulting LLC
United States
12 months using the app
December 11, 2024

Rafael was amazing and helped me through my issue and we got it to work!

New Age Performance Inc.
Canada
About 5 years using the app
December 3, 2024

Mailchimp has really gone down hill since they were acquired by Intuit. This app is terrible because it is now spamming my new customers with double-opt-in emails - some customers get those emails every day for a week straight, even though double-opt-in should be deactivated. The app is broken, it HAS BEEN broken for like 2 months, and they still haven't bothered to fix it. This makes me very upset. And I pay a lot for their services. I no longer feel it is worth it.

NeuYear.net
United States
Over 5 years using the app
Intuit Mailchimp replied December 4, 2024

Hey there! We're sorry about the experience thus far and we want to help where possible. Email mc-shopifysupport@intuit.com and our team can help further. If you've already emailed our team, update your review with the ticket number and we'll make sure it's looked into.

December 4, 2024

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

Rich Mountain Fiber Co
United States
Over 1 year using the app
January 10, 2025

Works fine. The dashboarding of Mailchimp is more clear then Shopify to me :-)

SuccesPlanner DE
Belgium
3 months using the app
December 27, 2024

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

SHAKA
Netherlands
About 1 month using the app
December 13, 2024

We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.

Lumos Sleep
United States
10 months using the app
November 22, 2024

Mailchimp has been a good service integrating with Shopify. As with any saas integration across two platforms there are always going to have a few issues. But both sides are always quick to rectify.

I particularly would like to point out the customer success managers from mailchimp. We've had two stellar ones so far who are high on communication and helping us use all the tools available.

Cleetus Mcfarland
United States
11 months using the app
Intuit Mailchimp replied November 26, 2024

Thank you for your feedback! We're glad to hear about your experience with our Customer Success team.

December 11, 2024

quick fix to my problem

Susan Stone
United States
Over 4 years using the app